- Report: #844304
Report - Rebuttal - Arbitrate
Complaint Review: JASPER CONTRACTORS
JASPER CONTRACTORS6455 EAS T56TH AVE, COMMERCE CITY, CO 80022 METARIE, Louisiana United States of America
Jasper Contractors REVIEW: Jasper Contractors executives, employees go above and beyond the call of good customer service to make sure all their customers are pleased with the services performed. Their approach to business is focused on providing the highest customer satisfaction in the industry.
*UPDATE: Jasper Contractors pledges their commitment to always improving their operations by joining Ripoff Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Jasper Contractors Ripoff Report Verified
EDitors UPDATE: Positive rating and recognition has been given to Jasper Contractors for its commitment to excellence in customer service.
Ripoff Reports discussions with Jasper Contractors have confirmed a commitment by the company to customer satisfaction. This means that customers can expect that the company will diligently take whatever measures necessary to come to a mutual understanding in regards to any and all service issues. In their ongoing quest for excellence within the communities they serve, Jasper Contractors listens carefully to customer concerns and uses them to learn from past mistakes in order to become more efficient as a company.
Jasper Contractors owner and CEO, Brian Wedding, has informed us that even before the inception of our company in 2004, he has been a firm believer in the importance of delivering incredible customer service. [continued below]....
As a successful entrepreneur, Mr. Wedding feels it is imperative to listen to his customers and to respond promptly and considerately. By always putting his customers first, Mr. Wedding hopes to maintain Jasper Contractors reputation as a trustworthy and reliable company in the roofing and HVAC industry. Jasper Contractors takes employee satisfaction seriously as well and strives to promote a positive working environment by encouraging feedback from associates on a regular basis.
Jasper Contractors recognizes that complaints posted on Ripoff Report regardless of validity are issues that need to be addressed and not ignored. With the feedback generated by Rip-off Reports Investigation Jasper Contractors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
The Following information provided in this report is based on comments made by Brian Wedding and his staff during an on-site inspection held by a third party verification company with no biases toward Jasper Contractors.
Jasper Contracts is a roofing and HVAC company located in twelve cities nationwide. Their target market is everyone because everyone has a roof over their head, whether that be at work or at home. The company believes that their size and various awards they have won set them apart from other companies in their industry. Additionally, they believe they are a competitive employer because they offer benefits such as company vehicles and insurance coverage for their employees and their families with no out-of-pocket costs.
The sales process at Jasper starts out with a salesmen knocking on homeowners doors. Occasionally, their sales force focuses on an area where damage has occurred due to storms or environmental conditions. While meeting potential customers, the salesperson is responsible for explaining to the homeowner the services Jasper can provide. At this time, the salesperson explains the steps it will take to complete the roof installation and provides advice when dealing with the homeowners insurance company. Additionally, the salesperson will aid in working with the insurance adjustor to assess the damages. During the entire sale and installation of the product, a representative from Jasper stays in constant communication with the client to ensure they are receiving the best customer care possible.
Jasper has noted that there are some areas of concern that need improvement internally, such as some of their methods of communication. Currently, they are taking an active approach on implementing new systems. For example, all of their employees are now given Android phones to ensure that orders can be processed right away. Additionally, employees have special email addresses for billing to make sure orders are taken care of in a timely manner.
One of the most common complaints Jasper receives is they occasionally leave nails behind after a job is complete on the ground. Jasper states that they go back out to the site and provide a magnetic sweep to clear the nails left behind. The other complaint the company commonly receives is in regards to the customers invoice being different than the quoted price. This is usually due to supplemental damage to roof that cannot be seen until the original roof has been taken off. Jasper does their best to explain this to customers. Additionally, the company states that if clients are dissatisfied with something, they send a representative onsite within twenty-four hours of being notified. They work with the homeowner until the situation is resolved.
Jasper has received many complaints from former employees in the sales department in regards to their termination policies. The company stated that they have put new training in place for the sales department which they feel helps to retain employees.
Since Jasper Contractors has been a part of Ripoff Report Consumer Advocacy Program, changes have been made to do whatever it takes to make the client happy. Japer is now requesting satisfaction surveys from current customers, they have more field managers working onsite, and they work to fix problems with-in twenty-four hours. They also have learned to communicate better with their customers and are implementing that through a blog and responding to the complaints on Ripoff Report. Jasper feels as though it is beneficial to defend how they are represented in their industry.
In summary, after our investigation, which included discussions with Mr. Wedding and many of his past and current associates, Ripoff Report is convinced that Jasper Contractors is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
Check out Jasper Contractors and Jasper Roofing website
NOW TO THE ORIGINAL REPORT THAT WAS FILED
JASPER CONTRACTORS TREATS THEIR EMPLOYEES LIKE WHIPPED DOGS METARIE, Louisiana
Jasper does a good job of defending their "Good-Name" and justifying what they are doing but the truth is that they work their employees 70 hours or more per week minimum, expect you to do the paperwork after the 70 hours are done and then tack on meetings to attend which makes some days 15-16 hours long. The pay averages about $8.00 per hour and you are treated like an idiot. Most of their managers are just "HYPE" men who tell you how great the opportunity is but the facts are.... "IT JUST AIN'T SO!" In the first week on the job, eight people were hired and 4 quit before the week was out. The only ones left were the losers and the rejects which couldn't find a real sales job out there anyway so it was a perfect fit for them.
They try to target good "Missionary" types who are clean cut and willing to work like dogs. They cheat you on the paycheck and just like any other sales organization they have one or two guys who they help to succeed so that they can say...."see, you should also be making this kind of money, if you want it, work harder!" Any real salesperson should not take this job. This is a stupid opportunity and I left it for a job where I am making $78,000 a year and I do get to go home every night at 5 PM and I do get to be with my family and Jasper doesn't treat me like a whipped dog.
Also be aware that Jasper will ship you out to some God-forbidden city far from your home and you don't get to come home and see your family or friends ever again. Their average new rep doesn't see their family for over 6 months or more and if you fail, you are stranded half-way across the country and have to pay your own way to get home. Beware this job since they will fire you if you can't or don't make them their money but your money will always be crappy. I was one of the top sales performers in the first two weeks on the job and over 80% of those jobs sold were never installed so they made great excuses on why things didn't work out but then this same scenario existed for their top sales people too. Jasper will have their people who will write the rebuttles but be aware that this is the truth. You can't sell roofs and make $100k per year on a consistent and predictable basis. You won't get to see your family and you will be living in a one room hotel room for the rest of your life with Jasper owning your "A**" so unless you want to sell your soul to the devil for $8.00 an hour, forget JASPER!
For those of you who are homeless, have no family, no life and have no other opportunity available to you, Jasper is the perfect home for you. You get a truck, paid gas, a GPS, a cell phone (which is their way of owning your life) and a meager pay check every other week.
This report was posted on Ripoff Report on 02/24/2012 06:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/JASPER-CONTRACTORS/METARIE-Louisiana-70002/Jasper-Contractors-REVIEW-Jasper-Contractors-executives-employees-go-above-and-beyond-th-844304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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