JBRobinson has the WORST customer service of any company I have ever dealt with! The customer is NOT their first priority, their commission is! BE WARNED!
Here is my story: I bought an engagement ring in November 2011 from JBR Fox Valley, Aurora, IL. I proposed in January 2012. My fianc wasn't happy with the ring so we took it back to JBR to pick a new setting and change the prongs because she didn't like the ones on the ring. The ring came back in the new setting; however, the setting/diamond was now crooked, there were gaps on the sides of the diamond, and the prongs were different sizes. So, we took the ring back AGAIN to get a diamond that was slightly larger in the table to cover the gaps, have the setting/diamond straightened, and have the prongs resized and consistent. The ring came back and now the diamond that was put in the ring was crookedly cut and they put the original prongs back on the ring that my fianc specifically said she didn't want in the beginning. We took this botched up ring home hoping to just live with it since we were so sick of not being heard. Some time had passed and my fianc just thought she would get a wedding band and just wear that (sadly enough). Well, the whole process started again. We ordered the band but wanted it shaved down to match the engagement ring. It came back unshaved. It doesn't even remotely match the engagement ring and we were told that was the only band that goes with that ring (which we found it was not there are a few to choose from). So, we left again feeling defeated and very unhappy.
After numerous attempted phone calls to the store, and then calls not being returned, and visits to the store; we decided to just call JBR customer service to see what could be done, and hopefully just return everything. Customer service told us we had to go to a store, any store, to have the ring inspected and that they could help us. We went to the Joliet, IL location since we were sick of the lack of service and botched up repairs through the Fox Valley location. The assistant manager at Joliet, IL called corporate while we were there and corporate investigated our purchase and repair history. Part of the investigation is them calling the store of which the ring was purchased. Apparently, the assistant manager at Fox Valley is married to the manager at Joliet. The assistant manager at Fox Valley told her husband at Joliet not to return or exchange our ring and so he did not. In fact, he wasn't even on site that night but he called the Joliet store and specifically told the assistant manager to who was researching for us, not to exchange or return our purchase! WHAT?!
All we would have liked at this point in time was to not be treated like criminals and for JBR to compromise and at least let us return the wedding band; especially with the pattern of returns, visits and frustrations weve had with them! I really hope corporate JBR is aware of the shadiness that is happening amongst their stores! WORST CUSTOMER SERVICE EXPERIENCE EVER!!! Social media siteshere we come!
Dont let this happen to you! Go to Zale to buy your diamonds!