I signed on to my bank account today only to find some charge I had no clue of. After searching I find this Fun Family Rewards. I absolutely could not believe that this is what JC Penny is doing. I called the corporate office only to get a rude lady who tells me " they can research the tapes and I need to call family fun" So I ask her why with JC Penny being such a reputable company would they be running such a scam. And she tells me my accusations are so not true, yet I have money taken out of my account for something that I did not purchase. I told her there were hundreds of people on here that had had the same thing happen. But she does not care, all they care about is making their money doesn't matter if they have to steal or not.
So I call Family Rewards who tells me that I did sign up and I am a member of this, so I asked if they can prove that I signed up for this only for the girl to tell me she does not have information like this but she is sure they have it. Well where the HECK is it??? She goes on to tell me there are many members of this and people that actually call everyday trying to join. Well if this is the case, then why do you not go another way about signing people up for it. They should have to fill out of form with their information on it to join. That seems like it would save a lot of headaches on both ends, but instead if you order from JC Penny they just pass along your bank info to this company to put fraudulent charges on your card. Well of course she said that she was not sure how they go about signing people up and she did not have answers for those questions.
I only got charged for this once so far, 9.95, maybe it is only 9.95 but it is MY 9.95 that I worked hard for you to turn around and Steal for me after I ordered your products. So to quote your post
"At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns."
If you really cared so much about customers and your reputation you would stop stealing from people and like I said have them fill out forms or find some other legit way to sign people up.
I have contacted the US attorney General, BBB, also I am contacting Good Morning America, Today show, any TV station I can to let everyone in US know what you are doing to people!!!! If my money is not refunded today I will contact a lawyer. We should file a class action lawsuit. With the economy like it is today we have too many things to worry about we should not have to worry about JC PENNY stealing money from us!!! This has to be stopped and I am going to spend DAY AND NIGHT until something is done about it.
Please please if this has happened to you, contact the better business bureau, your states attorney general, I even contact Texas attorney general since the corporate office is there. Please do this so we can stop them, do not let them continue taking money from people like this, even if your money was refunded, we can stop it from happening to anyone else
Lamar, South Carolina