1. Overpricing: I have seen many items at JC Penney that were $10-20.00 more in other stores. For example I bought a massages cushion at JCP found the same thing in another store. I brought the one I bought to JCP, they refused to refund me the full amount because the item was now on sale. Maybe it's me but I but I feel you should get back the amount you actually paid.
2. Rip-off sale items: I had been looking for a Gazelle excercise machine. They are advertised on TV for $99.00. JCP priced them at $119.00. After looking around I found the same model at Walmart for $94.00. I mentioned that to a sales clerk and the next week it was advertised at JCP for $84.00 in the sale circular, however the sale ticket on the Gazelle was still priced at $119.00.
3. Fraudulant jewelry warranties...don't buy them they are useless. I bought one for a bracelet I purchased . When it needed repair I brought back to the store and they sent it to the repair company. After several weeks of waiting for my braclet I received a check for lesser value than what I paid
for the braclet. I called JCP to see what was going on and was told an electronic company had taken over the jewelry warranty so anyone who had purchased this "warranty" was out of luck. Obviously they refused to refund the cost of the warranty!
4. I have saved the best/worst for last. My sister had bought me 2 braclets as a gift. I wanted to return them for something else. I did not have the receipt but the tags were still in the boxes which were terribly overpriced. I did not expect a refund but at least an exchange. They refused to exchange the items gave me a brochure which said no refunds/exchanges on jewelry. I checked with my sister, apparently they don't tell you this policy when you're buying just when you're returning!!!!