Report: #347137

Complaint Review: J.C. Penny Optical-Melbourne Sq.Mall-Melbourne,FL

Submitted: Thu, July 03, 2008
Updated: Tue, July 08, 2008

Reported By: — palm bay Florida

J.C. Penny Optical-Melbourne Sq.Mall-Melbourne,FL

Melbourne Sq. Mall - New Haven Ave Nationwide U.S.A.

Phone: 321-727-8807
Web:
Category: Optical Products & Repair

J.C. Penny Optical-Melbourne Sq.Mall-Melbourne,FL Refund not given when change of lens made 2 weeks after purchase. Melbourne Florida

*Author of original report: J.C.Penny Optical-Melbourne,FL - UPDATE 7/9/08

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0Author 1Consumer 0Employee/Owner

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I went back after a two week "wear/trial" for remake. The Mgr. would not refund a difference of $30, I originally had blended bifocal ($30 more than progressive) and came back for remake to progressive. Her (Jennifer) reason was "I asked for Blended Bifocal"...true, but did not workout. I feel this is not in line with practices of other optical places. I went back to a lesser priced lens, but lost $30. I paid cash at time of purchase, but would have even accepted a credit to my JC Penny Credit Card. She needs a lesson in "PR".

Fl senior
palm bay, Florida
U.S.A.

This report was posted on Ripoff Report on 07/03/2008 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/JC-Penny-Optical-Melbourne-SqMall-MelbourneFL/nationwide/JC-Penny-Optical-Melbourne-SqMall-MelbourneFL-Refund-not-given-when-change-of-lens-mad-347137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

J.C.Penny Optical-Melbourne,FL - UPDATE 7/9/08

AUTHOR: Fl senior - (U.S.A.)

SUBMITTED: Tuesday, July 08, 2008

I used J.C. Penny's on-line www. address and clicked on "contact us" and entered my complaint. Within 24 hrs. I was contacted by phone by a customer relations mgr. (outside FL) and told they would contact my local store where I made the purchase and have them reimburse me the $30 difference that should have been refunded me when I asked.