- Report: #950405
Report - Rebuttal - Arbitrate
Complaint Review: JC Penny
JC PennyEscondido, California United States of America
JC Penny Got ripped off on return of chairs Escondido, California
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So they came by, picked up the chairs and a few days later I was expected 100% refund. Instead they held back $105 for original delivery and $259 for the extended warranty. My wife called and got nowhere with the managers or agents who talked to her. She explained that she could see the holdback for the delivery charge but not the extended warranty. Matter of fact, if we didn't get the extended warranty there would be no way to hold that money back since we wouldn't have paid for it.
JC Penny should be completely held accountable for their mis-guided policy. Holding back about 20% of the amount paid when we were completely victimized by their crew is completely wrong. It seems like there isn't anything more we can do about this now except to expose the ripoffs as they are.
This report was posted on Ripoff Report on 10/03/2012 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/JC-Penny/Escondido-California-/JC-Penny-Got-ripped-off-on-return-of-chairs-Escondido-California-950405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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