- Report: #983523
Report - Rebuttal - Arbitrate
Complaint Review: J.C. Penny
J.C. PennyRoosevelt Field Garden City, New York United States of America
J.C. Penny JC Penny Won't Honor Insurance Policy on Earrings for My 6-Year Old Daughter Garden City, New York
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JC Penny's refused to honor the return policy, stating that the earring was lost, not damaged. The point that was lost on the JC Penny's manager was that the earring got lost because it was damaged. Both backs fell off, which shouldn't happen. My 6-year-old was distraught over the loss of the earring and cried on and off for hours. The manager was defensive and blamed my daughter, then her mother, for not sending the earrings back after the first back fell off.
It would have been very easy for JC Penny's to do the right thing and honor their insurance policy, but they instead refused to budge. THey did offer to refund the price of the insurance policy, but that's like offering someone their health insurance premiums back after they've had a heart attack. I'm never shopping there again and they've lost my mother as well.
This report was posted on Ripoff Report on 12/17/2012 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/JC-Penny/Garden-City-New-York-11530/JC-Penny-JC-Penny-Wont-Honor-Insurance-Policy-on-Earrings-for-My-6-Year-Old-Daughter-983523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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