• Report: #466785

Complaint Review: JC Penny's Fun Family Rewards

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  • Submitted: Wed, July 01, 2009
  • Updated: Sun, July 12, 2009

  • Reported By:Parma Ohio
JC Penny's Fun Family Rewards
2700 West Plano Parkway Plano, Texas U.S.A.

JC Penny's Fun Family Rewards STILL Scamming!! Plano Texas

*Consumer Suggestion: not a scam

*UPDATE Employee: Consumer Affairs Manager

*UPDATE Employee: Consumer Affairs Manager

*UPDATE Employee: Consumer Affairs Manager

*UPDATE Employee: Consumer Affairs Manager

*UPDATE Employee: Consumer Affairs Manager

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Guess what?! This company is STILL scamming people!

I had made an online purchase through JC Penney and I unknowingly signed up for this stupid rewards program that I had to pay for.

If you are going to charge people's accounts, make sure they are FULLY aware of it and don't assume that they are interested.

When I tried to clarify this issue with their ridiculous customer service department, the rep kept talking over me trying to get me to keep this program. Why the heck would I do that after the fact that didn't even know I signed up???

I am EXTREMELY disappointed in JCP and I will never shop there again. You bet I will tell everyone I know the same thing!!!

Scammed customer
Parma, Ohio
U.S.A.

This report was posted on Ripoff Report on 07/01/2009 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/JC-Pennys-Fun-Family-Rewards/Plano-Texas-75075-8200/JC-Pennys-Fun-Family-Rewards-STILL-Scamming-Plano-Texas-466785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

not a scam

AUTHOR: Pking - (U.S.A.)

This is not a scam. If you read the print on the web site it clearly states right above the box where you have to enter your email address to confirm the online enrollment it clearly states that you are enrolling into a membership and that it is $9.95 a month after the 30 day free trial period and that billing will not occur for 45 days. Calling and being rude and disrespectful to the reps will not get you the resolution that you are seeking. They want to help you as best as possible but you the consumer must take responsibility for what you've done and not blame someone else or a company for your mistake.
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#2 UPDATE Employee

Consumer Affairs Manager

AUTHOR: Melissa - (U.S.A.)

At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
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#3 UPDATE Employee

Consumer Affairs Manager

AUTHOR: Melissa - (U.S.A.)

At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
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#4 UPDATE Employee

Consumer Affairs Manager

AUTHOR: Melissa - (U.S.A.)

At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
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#5 UPDATE Employee

Consumer Affairs Manager

AUTHOR: Melissa - (U.S.A.)

At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
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#6 UPDATE Employee

Consumer Affairs Manager

AUTHOR: Melissa - (U.S.A.)

At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
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