- Report: #1113423
Report - Rebuttal - Arbitrate
Complaint Review: JCO Marketing - Jennifer O'Kelley
JCO Marketing - Jennifer O'Kelley3131 Haverhill Cove , Georgia USA
JCO Marketing - Jennifer O'Kelley Company acting on behalf of R.H. Peterson promised to broker a deal between a merchant and myself Georgia
*Author of original report: Won credit card dispute!
*REBUTTAL Owner of company: I want to help you with your parts
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I have been having issues with a merchant that supplies Fire Magic parts for over 2 1/2 months. I ordered a part and it was never delivered. After over 6 weeks, the company sends me a part I never ordered and then only refunds me the difference between the part they delivered and the part I ordered. The company (grillandppatio.com) was recommended to me by R.H. Perterson company, the manufacture of Fire Magic Grills. Having realized I am out $300, I email R.H. Peterson and company and let them know I was ripped off and that they shouldn't recommend grillandpatio anymore.
About 2 weeks later, I get a call from Jennifer O'Kelley who at least feigned horror at what the company did to me and then asks me if there is anything she could do. I say yes. I tell her to broker an exchange between the merchant and myself. I ask her to allow myself and the merchant to both send our parts back to R.H. Peterson and she agrees. I also asked that my part be tested becasue I no longer trusted the company who possessed it for such a long period of time.
She agrees. Less than an hour later I receive a shipping label to send the part back to Rutherford Equipment also located in Georgia. These are the same people who shipped me the part I don't need and then proceeded to tell me they were holding my control panel hostage until I send the thermometer back.
Thanks for nothing Jennifer.
This report was posted on Ripoff Report on 01/06/2014 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/JCO-Marketing-Jennifer-OKelley/Georgia-30012/JCO-Marketing-Jennifer-OKelley-Company-acting-on-behalf-of-RH-Peterson-promised-to-b-1113423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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