I brought my young daughter for services to a JCPenney salon in November 2003. Although I have a regular beautician I regretfully assumed JCPenney Corporation required additional skills/training- so I thought we'd get services from the 'best'.
I set up a CONSULTATION two weeks in advance with one of their best' stylists to see if my child (age 8) could receive the desired service since it involved chemical processing.
I was adamant about her hair remaining healthy and not changing too much since my husband was against the service. I was assured that the service would be successful and brought her in on her appointment.
To cut to the chase... my daughter entered the salon with 20-22 inches of hair that was naturally curly but tightly curled requiring tons of detangler. The service would have made the curls easier to comb.
The result: after the first month her hair started coming out in clumps, which I thought was natural shedding but it progressed to bald spots...so, I brought her back to the salon several times and was advised by a couple of the stylist to purchase additional products. I did.
Finally, I demanded the manager, who offered wash and conditions for a short time but did not want to fully accept responsibility for the hair loss.
My daughter's hair is now 3inches long in some places and 5inches in others. I requested continued treatment until her hair is at least long enough for me to style because I could not afford the maintenance. It was refused, and told to have my child's hair cut into a 'short' style.
We are African American and short haircuts are not appropriate for our little girls, ponytails are... especially little girls that cry weekly from the hair they used to have!
The salon NOW has a form that is used as a release for anyone receiving chemical products which cautions there may be damage to hair skin or scalp or even hair loss. This form was placed BECAUSE of my child... it was not there when I received services... otherwise I would not have gotten it.
The stylist was negligent. I have researched by asking other stylist... even those WITHIN JCPenney salon if they would have approved the service... they said no. They also stated that even if they did... a TEST is required on her hair to see if the product will take because of her already curly hair. Stating it is ROUTINE. The "test" was never mentioned during consultation.
My daughter endures painful braiding of her hair once every three-four weeks with addition of hair to create the illusion of her normal hair length. The braiding cost me $100-150 a session.
The company's insurance is AIG, they offered me a one time $100 for my trouble and to close the case...huh?
This is not a bad perm situation... it is total hair loss and mental anguish due to neglectful practices that are being covered up now with a form for customers to sign. Had the form been there for me to sign... I would not have risked a chance at hair loss.
I have been told by the stylist in the JCPenney salon (off the record)-in order to get her hair to the point of healthy-natural- normal little girl-ponytails... another 12-18months is required. This is from "their" JCPenney stylist.
Even THEN it won't be close to her length, but I will be able to pull it in ponytails.
I regret everyday that I ever stepped foot in the salon.
I feel like picketing the salon with GIANT pictures of my daughters OR purchasing a billboard with the before and after pictures.
The stylist don't have a CLUE!
They MUST be stopped!
Temple Terrace, Florida