I am almost 69 years old and have been taken advantage of by JCPenny Vision Center.
I purchased 4 pairs of glasses approx end of May or beginning of June 2010
Within one month I returned to the store six (6) times because either the frames broke or the lens fell out!
The sales clerk stated " it looks like the the lens were made too small for the frame" when asked why the frames kept breaking he replied " They seem to be defective, we'll probably have to remove them from the display".
During my sixth visit, while he was replacing the lens back into the frame, the pair I wore around my neck fell out while I was standing there in front of him!
At that point I said "Enough!" and he called corporate (for the Vision Center - Marilyn ) and they refused to do anything about it saying I could use my paid warranty (cost $ 40 ) to replace the lens and frames - which would have cost me $12 and $24 per pair of glasses each)
I didn't think I should do that as their product was obviously defective.
So I called JCPenney Corporate offices and spoke to Laura in charge of customer service and told her of my problems and how the Vision Center would not take any responsibility.
I reminded her, when I entered the store I saw JCPenney's name out front - so I feel I am dealing with JCPenny, not someone who rents space from them.
Apparently she called Marilyn (Vision Center manager - 1 866 435 7111) and eventually Marilyn called me and she told me I had no recourse and they would not replace either the defective lens or the defective frames.
I am having the hardest time seeing at the moment as I am using glasses I had previously bought at the Drugstore and their strength is 250, while the glasses I was tested for at JCPenney was upgraded to a 400 strength ( the drugstores do not sell this high a magnification) and without the distance glasses driving is very perilous for me.
I tried calling the Better Business Bureau Bet Tzedik Legal Services 323 939 0506 but they are not returning my calls. I called my congressman Brad Sherman's office but they "do not handle these problems".
I paid about $247, unsure of the actual amount ( and an additional $40 for the warranty), For a senior living on a fixed income. very fixed! It is impossible for me to go and get another set of glasses without getting either this problem resolved with J.C.Penney or getting my money returned so I can go elsewhere. ( Medicare does not cover this expense ) Do I need mention the headaches one gets from squinting and using the wrong glasses? I have macular degeneration in one eye and cannot see out of that eye therefore I an dependent on the sight in my good eye - for which I need desperately need glasses.
What is a senior citizen to do? Who do we turn to for help? I did nothing to cause this problem and yet am being penalized for their defective product.
Can you help me? I intend to pursue any and all avenues opened to me both as a consumer and a senior citizen who has been taken advantage of. I did nothing to cause this problem and JCPenney should recognize its culpability and honor its obligation to its customers.