JD BYRIDER - CNAC FINANCE - HAROLD ZEIGLER AUTO GROUP LIE, DISRESPECT, KALAMAZOO Michigan

I purchased a vehicle from JD Byrider/CNAC Finance/Harold Zeigler Auto Group on July 11, 2002. I was fully aware of the fact I was purchasing a used vehicle at the legal limit loan interest rate of 24.90% APR, but heck..I needed a car. I bought a 1994 Pontiac Grand Prix, thought it was a decent vehicle and sales personell guaranteed me the car was without problem in any area. I drove the car approximately 2 miles from the dealership on that same day in July of 2002 and the front driver's side window fell down, unable to be put back in place using electric switch.

I pulled out my cell phone immediately, enraged, spoke with Service Manager who assured me that the problem would be resolved immediately! I felt better, but to my suprise this car window had been back in for repairs on 8 seperate occasions for the same related problem since then.

In Feb of 2003 I lost my job and had to become delinquent in payments on the loan. Personnell in Finance (CNAC) were very understanding, stating they just wanted communication about my situation. I did what i could for payment on the loan. I became employed with the same JD Byrider/CNAC/Harold Zeigler Auto Group on August 2, 2003 as a part time clerk in the finance department. I was treated like shit! I still made payment arrangements to catch up with the delinquency. I was the only person of ethnic backround on-site and was never allowed to forget that. I had heard account reps speak to people with so much disrespect! Example: I read in notes on a coversation with a customer and a Representative: "Have a good trip back to Africa... I hear they have mammoth sized bugs!"

I also was attempting to get the same damn window fixed, which was now taped up with yellow duct tape, and had been courtesy of service personnell for about 2 months. I was blowed of an blowed off, given the "Well, you know, you did buy a used car", speech several times by the service manager. I went to his supervisor asking that something be done, It worked for a minute, I got a new door for the car, hoping that would handle the window problem. The only thing is, the motor that operates the window was never hooked back up and now the window won't come down at all! After that happened my husband confronted the service manager, who was very rude, telling him it's not his fault and that the door costed him $500 to replace! Big deal.. the damn window was broken when I bought the car!... He knew that. My husband became extremely angry and left the building.

I went to my supervisor 45 minutes before my shift was to end and explained what happened, she said.. well it's not going to get fixed until you catch up with your payments anyway.. I told her then that I needed to leave early to try to calm hubby down. She said to me: "You have a job to do.. you need to sit back down!"... Now my mother and father are dead and NO ONE...REPEAT... NO ONE.. will be allowed to speak to me in that manner, especially for a 20 per week, 7.50 per hour job... so i told her to kiss my ass.. I quit!

I advise anyone in the Kalamazoo/Battle Creek, MI or Lansing, MI area.. Do not purchase a vehicle from them... I know inside and out how they work!

Patricia
Kalamazoo, Michigan
U.S.A.