- Report: #1104416
Report - Rebuttal - Arbitrate
Complaint Review: JD BYrider
JD BYrider1061 Chester Blvd Richmond, Indiana USA
JD BYrider Pam, Aaron and Summer Culbertson Fraudulent ACH Checking account withdrawl Richmond Indiana
*Author of original report: Refund Promise
*Author of original report: Small Claims Court
*Consumer Comment: Wow, I would at least file a police report for theft
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Pam at JDByrider inadvertently removed cash from my checking account on (3) seperate dates.
10/29/13 $100.00, 11/13/13 $118.00, 11/26/13 $118.00 which overdrafted my account and caused a $36.00 overdraft fee.
Although I have no accounts with JDBYrider I did allow my ex-wife to authorize 1 payment in August for $200.00, this was accomplished without incident.
Pam at JDBYrider inadvertantly used my account information to make another individuals car payments beginning on 10/29/13 for the amounts listed above.
Because the withdrawls were only identified as ACH Autobanc payments it took numerous calls and research with my bank to identify JDBYrider as the party responsible for the unauthorized withdrawls.
I spoke with Pam on 11/29 and after discussing the matter she stated she had made the mistake of paying another individuals car payment from my account. She said she would research a refund and call me back. Pam did not call back.
On Monday 12/2 I called JDByrider again in reference to my situation and Spoke to Aaron who identified himself as a manager. I explained the situation to Aaron who advised he would have to research my issue because nothing had been entered into the company computer.
On Tuesday 12/3 I spoke with Aaron again and he apologized for the mistake, said they were working on a refund, whick woulld have to be accomplished by Summer Culbertson, the franchiase Finance Manager. He stated she would call me first thing in the morning 12/4.
At apprximately 130pm I contacted Aaron and he advised me he would have to excuse himself from dealing with my problem and refered me back to Pam. He was evasive when I asked why Summer had not called.
I spoke with Pam who was again apologetic, but stated I should collect the money they fraudently removed from my account from my ex wife! She stated she was advised by her management to not refund my money because my ex-wife's account was behind. This was total fabrication, my ex-wifes account has never been behind, it is an automatic withdrawl. Pam stated she felt terrible about this, but it's what her management advised her to do. For some reason she stated she would never take ACH payments again to avoid future problems. How this related to me I have no idea.
My ex-wife phoned Pam and demanded immediate resolution and advised she would contact JDBYrider coporate offices to file a complaint if this mistake was not resolved. Pam stated they were in the process of issuing a refund check and she would call back before 7pm with further details.
At 630 pm Summer Culbertson called and stated she would have to consult corporate personnel to resolve my refund and she would call back 12/5. She didn't mention the refund check
I feel I am being lied too and JDBYrider personnel have no intention of refunding the money they took fraudulently.
This report was posted on Ripoff Report on 12/04/2013 05:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/JD-BYrider/Richmond-Indiana-47374/JD-BYrider-Pam-Aaron-and-Summer-Culbertson-Fraudulent-ACH-Checking-account-withdrawl-Ric-1104416. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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