My husband purchased a vehicle from JD Byrider 4 years ago.
Yes we realize what the company is as far as inflated prices, older cars and high interest .
That is not our complaint. Our complaint is the tactics used to deceive people.
The remaining balance on the vehicle was 1246.00, an arrangement was made to pay 400.00 for 3 weeks to payoff the vehicle. Final week of course was 446.00. My husband apparently skipped a payment in May, thus making him late. We all agreed because of the low balance for these arrangements.
Payment was made this Saturday, car was repoed on the following Sunday.
I call JD Byrider/CNAC and got apologies for the vehicle getting repoed, "we are sorry I left messages for the car to be taken off the list" "it will be taken care of, you will get the car back"
After a few hours of phone tag, and conversations where I felt I lost intelligence listening to them
It was I need to speak to Ms. [continued below]....
..... Kellerman, I call Ms. Kellerman, she says I need to speak with a manager. Manager says I need to speak with corporate.
Regardless of a payment being missed that was not even brought up until December, we all entered into another agreement. We paid the agreed upon amount, they accepted the money and still took the car.
Like I said before, this account with them is 4 years old, payments being made regularly, not breaking any kind of contract with this company. Every other month he has had a different accounts manager, the turnover at this particular store is astounding.
Here is a fun little sidenote, I posted links to this website ripoffreports.com to their facebook page. We were advised that we cannot pick up the car, it was being taken to either Columbia or Charleston SC because of a complaint. I asked what the complaint was, and was informed of their facebook page.
So now the balance is 848.00 for the car, plus 650.00 in repossession fees.
I was advised also of transport fees to SC we will have to incur.
I might add we live in Atlanta Georgia now.
I asked why are you taking it to SC? "we want to make sure you have a safe car to drive"
I answered" are you sure its not because of the posts I put on your facebook page?"
I got an unintelligible answer, talking in circles etc. I took a couple of Tylenol after that conversation, as my brain hurt from trying to make any sense out of it.
He should have answered " yeah we screwed up, we illegally took the car, and now we are pissed because you posted that on facebook. We are also going to charge you more money because we can." Please take time off work and drive to SC and pay additional fees. We know we cant sell that car at auction for what we want you to pay."
So JD Byrider, I have filed a complaint with Better Business Bureau, not that you belong to that. And your rating is an F.
I also filed a complaint with consumer affairs.
I also made my own facebook page, filled with links to this site that you cannot remove.
We will be seeing you soon, but not for what you think.