• Report: #272982

Complaint Review: JENNIFER CONVERTIBLES -J ENNIFER FURNITURE

  • Submitted: Fri, September 07, 2007
  • Updated: Thu, February 14, 2008

  • Reported By:west bloomfield Michigan
JENNIFER CONVERTIBLES -J ENNIFER FURNITURE
27793 NOVI RD NOVI, Michigan U.S.A.

JENNIFER CONVERTIBLES - JENNIFER FURNITURE DELIVERD BROKEN FURNITURE THAT CAN NOT BE REPAIRED NOVI Michigan

*UPDATE Employee: Damaged furniture Can be refused/

*Author of original report: jennifer convertibles NOVI, MICHIGAN DO NOT SHOP THERE

*Author of original report: jennifer convertibles NOVI, MICHIGAN DO NOT SHOP THERE

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7-28-07 our broken sectional sofa was delivered from jennifer convertibles, novi store, nick crabb salesperson. i refused to take it and after 35 minutes of not so nice phone calls was convienced my warrenty which cost an addtional $269.99 would cover it. if they can't fix it, they will replace it. I didn't want to repair my brand new furniture! Cost of furniture $1536.99 less 30% restocking fee, less $199.00 delivery-less $260.00 warrenty I had no choice at the point but to take the sofa. repair man came out within a week, very nice man-could not repair furniture. submitted paper work for a new sofa, company lost it. He refiled, 9-5-07 replacement furniture was delivered. this time I inspected it in the driveway. good thing! it had what appeared to be mold on the back of a cream colored fabric sofa -not sure what it was I grabbed a witness and a camera, refused the furniture. They wanted to still take my 1st set of furniture (but not give me a refund) cause they had to deliver it the next day. Ichallenged that statement, the driver then stopped talking to me & called his boss. Are they re-delivering furniture? Is that "replacement" furniture?

Today I contacted the attorney generals office. I want a full 100% refund-maybe even storage fees-cause that is what i'm doing with it. I paid in full, while they continue to sell & take hard working people's money. I would like to see a court order against jc like what happened to them in new york-

Angela
West Bloomfield, Michigan
U.S.A.

This report was posted on Ripoff Report on 09/07/2007 06:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/JENNIFER-CONVERTIBLES-J-ENNIFER-FURNITURE/NOVI-Michigan-48377/JENNIFER-CONVERTIBLES-JENNIFER-FURNITURE-DELIVERD-BROKEN-FURNITURE-THAT-CAN-NOT-BE-REPAI-272982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Damaged furniture Can be refused/

AUTHOR: Jenniferconvertibleemployee - (U.S.A.)

No one said that this lady had to keep her furniture that was broken she did not have to get her brand new furniture fixed. She had the choice of refusing the furniture that was not in satisfactory condition as stated in the contract she signed before delivery. & if there was something wrong with your furniture & you get another delivery of a new piece YOUR DO NOT PAY FOR A RE-DELIVERY. YOU PAY NOTHING MORE THEN WHAT YOU ALREADY HAVE!!
You should have read your contract before you accepted the furniture.
Thanks
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#2 Author of original report

jennifer convertibles NOVI, MICHIGAN DO NOT SHOP THERE

AUTHOR: Beware of the novi store - (U.S.A.)

THIS WEEK 9/21/07 JENNIFER CONVERTIBLES RECIEVED A VISIT FROM DETROIT'S BEST, REPORTER RUTH SPENCER. YOU ALL KNOW HER "RUTH TO THE RESCUE". AFTER HEARING ABOUT MY STORY, RESEARCHING THIS COMPANY, AND HEARING ABOUT ALL THE CUSTOMERS LEFT TO FEND FOR THEMSELVES, SHE WENT TO BAT FOR ME TO TRY AND GET MY MONEY BACK. IF YOU TOO HAVE A PROBLEM WITH JENNIFER CONVERTIBLES YOU HAVE TO CONTACT THE MICHIGAN ATTORNEY GENERALS OFFFICE. ALSO E-MAIL RUTH FROM CHANNEL 4 NEWS HERE IN DETROIT. CONTACT YOUR LOCAL MEDIA AND MAKE THE PUBLIC AWARE OF THIS COMPANY BEFORE YOU BUY THE FURNITURE. AFTER YOU MAKE THE PURCHASE, YOU ARE ON YOUR OWN, DO NOT BECOME A VICTIM OF BAD CUSTOMER SERVICE AND BROKEN FURNITURE. MY BROKEN FURNITURE STILL SITS IN MY BASEMENT SINCE 07-2007
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#3 Author of original report

jennifer convertibles NOVI, MICHIGAN DO NOT SHOP THERE

AUTHOR: Beware of the novi store - (U.S.A.)

THIS WEEK 9/21/07 JENNIFER CONVERTIBLES RECIEVED A VISIT FROM DETROIT'S BEST, REPORTER RUTH SPENCER. YOU ALL KNOW HER "RUTH TO THE RESCUE". AFTER HEARING ABOUT MY STORY, RESEARCHING THIS COMPANY, AND HEARING ABOUT ALL THE CUSTOMERS LEFT TO FEND FOR THEMSELVES, SHE WENT TO BAT FOR ME TO TRY AND GET MY MONEY BACK. IF YOU TOO HAVE A PROBLEM WITH JENNIFER CONVERTIBLES YOU HAVE TO CONTACT THE MICHIGAN ATTORNEY GENERALS OFFFICE. ALSO E-MAIL RUTH FROM CHANNEL 4 NEWS HERE IN DETROIT. CONTACT YOUR LOCAL MEDIA AND MAKE THE PUBLIC AWARE OF THIS COMPANY BEFORE YOU BUY THE FURNITURE. AFTER YOU MAKE THE PURCHASE, YOU ARE ON YOUR OWN, DO NOT BECOME A VICTIM OF BAD CUSTOMER SERVICE AND BROKEN FURNITURE. MY BROKEN FURNITURE STILL SITS IN MY BASEMENT SINCE 07-2007
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