• Report: #448930

Complaint Review: J&J Sanitary Ware, JNJ Spas

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  • Submitted: Tue, May 05, 2009
  • Updated: Sun, October 28, 2012

  • Reported By:Toronto Ontario
J&J Sanitary Ware, JNJ Spas
1 Huangjinwei Industrial Park Shijing Baiyun District Guangzhou City Internet China, People's Republic of

J&J Sanitary Ware, JNJ Spas Inferior Design, Inferior Components Guangzhou City, China

*Consumer Comment: CSA certification

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Purchased a Hot Tub or Spa through a distributor for JNJ and within 6 months every electrical component failed.
Initially as the electronics failed we tried working our way around the problems until it became futile.
Final straw was the 3 hsp. pump burned up.
Water backflowed through the air bubbler and it shorted and fried.The heater overheat controls seized and turned the tub into a deep frier.

The electronic display control board on the side of the tub finally just plain died after most of the push buttons gave up.The distributor was of no help at all, probably because he had a back room full of returned spas.Contacting the manufacturer resulted in absolutely no help.

Gary gray
Toronto, Ontario

This report was posted on Ripoff Report on 05/05/2009 10:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/JJ-Sanitary-Ware-JNJ-Spas/internet/JJ-Sanitary-Ware-JNJ-Spas-Inferior-Design-Inferior-Components-Guangzhou-City-China-448930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

CSA certification

AUTHOR: pamelap - (Canada)

I have purchased a hottub from JnJ and they have upgraded their wiring and got CSA certification in 2011 which has eliminated the previous issues with wiring. The wiring is now up to code for sale in Canada.
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