- Report: #462076
Report - Rebuttal - Arbitrate
Complaint Review: JP MORGAN CHASE BANK AND WASHINGTON MUTUAL BANK
JP MORGAN CHASE BANK AND WASHINGTON MUTUAL BANKwww.Chase.com Tempe, Arizona U.S.A.
JPMorgan Chase Bank Home Finance I complaint JP Morgan Chase to BBB NY, none is happening Tempe Arizona
*Author of original report: BBB COMPLAINT CLOSE BECAUSE I WONT ACCEPT THE CHASE BANK REASONS
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BBB Accreditation: This business is a BBB Accredited Business
Date Joined BBB: 6/11/1982
Type of Business: BANKS
CREDIT CARDS & PLANS
Website Address: http://www.jpmorganchase.com
Customer Complaint History
BBB processed a total of 7814 complaint(s) about this business in the last 36 months, our standard reporting period.
Of the total 7814 complaint(s) closed in the last 36 months, 3088 were closed in the last 12 months.
These complaints concerned:
207 regarding Advertising Issues
1 regarding Advertised terms not honored
1 regarding Advertisement misrepresented a product
2 regarding Advertisement misrepresented a service
203 regarding Advertising Issues
6427 regarding Billing or Collection Issues
117 regarding Failure to correct billing errors
2 regarding Failure to provide itemized billing as requested
16 regarding Failure to substantiate charges
12 regarding Unauthorized credit card charges
140 regarding Contract Disputes
264 regarding Customer Services Issues
1 regarding Inappropriate behavior by customer service personnel
15 regarding Delivery Issues
3 regarding Guarantee Or Warranty Issues
35 regarding Product Issues
197 regarding Refund Or Exchange Issues
1 regarding Failure to honor refund, exchange or credit policies
196 regarding Refund Or Exchange Issues
1 regarding Repair Issues
39 regarding Selling Practices
1 regarding Sales presentation used dishonest sales practices
338 regarding Service Issues
1 regarding Improper or inferior service
These complaints were closed as:
LOTS AND LOTS OF COMPLAINTS BUT ARE THEY REALLY SOLVE???
AND GUEST WHAT??
I made a complaint way back in (let me see my e-mail) May 20, 2009 at BBB Arizona: Here is the answer to my complaint from BBB
Dear E. May 21, 2009 e-mail to me
It is important for each Better Business Bureau (BBB) office to be able to process, track and report complaints regarding businesses located within its own service area. Therefore, your experience has been forwarded to the BBB office listed below for processing.
Better Business Bureau of Metropolitan New York
257 Park Avenue South
New York, NY 10010-7384
The person who got it sent it to BBB New York so I waited none responsed from BBB NY
so I asked again if he really sent it to BBB NY and this is what he e-mail me:
I have resent your complaint with your email to the New York BBB. You should be hearing from them shortly.
I am sorry for any inconvenience this may have caused.
ME Waiting===none... happen this is June 2, 2009
then on June 8, 2009 I sent another e-mail to BBB Arizona
Dear Mr. F...
Good Morning, its been a week now and I have not heard from the New York BBB. Is there another place where I can get help with my problem. I have read a complaint somewhere from one of the website on the internet that some complaint that are going to the main office of BBB are not responding and they do not even care of some consumers complaint. I wonder if this is true, and I am thinking yes...or maybe... It is so hard to find someone on the govt. now who cares about people who really needs help.
I even go to the website of BBB Delaware which they said is the main branch to complaint , ngek... this is what I got from Delaware BBB:
Thank you for contacting our office regarding your experience. The information you provided involves a company or organization located outside the area served by Better Business Bureau of Southern Ohio, Northern Kentucky, South East Indiana. It is important for each Better Business Bureau (BBB) office to be able to process, track and report complaints regarding businesses located within its own service area. Therefore, your experience has been forwarded to the BBB office listed below for processing.
Better Business Bureau Serving Metropolitan New York
257 Park Avenue South
New York, NY 10010-7384
end of story nobody contact me from BBB NY... True they don't care
Mountlake Terrace, Washington
This report was posted on Ripoff Report on 06/16/2009 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/JP-MORGAN-CHASE-BANK-AND-WASHINGTON-MUTUAL-BANK/Tempe-Arizona/JPMorgan-Chase-Bank-Home-Finance-I-complaint-JP-Morgan-Chase-to-BBB-NY-none-is-happening-462076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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