I have only been dealing with Chase Auto Finance for 9 months and I am more than fed up! First of all, when I got my vehicle financed through this company I requested that my payment be due either on the first of the month, or the fiftenth (being that I am a disabled vet that gets a check on the first, and I also work for the federal government and gets paid on the fiftenth). Origianally, I was told that my request would be granted. Once I got my statement in the mail, I noticed my payments were due on the twenty second of each month!?!?!? I called the company and requested the date to be changed, and it was not done. Having my payment due on that odd day of the month, made it difficult for me to manage it along with the rest of my bills. This caused my payment every month to be a week late. Starting the very next day (twenty third) I began to get harrassing phone calls almost every hour of the day. These calls were going to my home, my husband, my job, and only God knows where else. I told them they should see in their records that I always paid one week late (on the first of each month). After 9 months of being harrassed and talked down too, I finally decided to get my car refinanced through my personal bank that does my payroll and other things. By doing this, I saved approximatly one hundred dollars a month, and a decreased interest rate. Also, my payments are deducted from my payroll check twice per month, which is a huge relief!! I have heard nothing good about this bank. I would suggest that any and everyone who has accounts with them, find a new institution for your financial needs ASAP!!! Thank God I got away when I did.