JP Morgan Chase Bank, N.A. JPMorgan Chase Credit Card JPMorgan Chase Bank Internet, Internet

After months of fighting of back about these fees accessed to my account.  And after filing a complaint with their NY Better Business Bureau, the SEC, and FDIC and the local Chamber of Commerce.  They finally  contacted me through the BBB, and let me know that they had credited the money back to my account.

Don't get me wrong after numerous letters from their corporate office and denials made through contact with the BBB and SEC.  Which by the way, the BBB is the much better of the two for taking action and investigating!  The key was not withdrawing my complaint after the first couple of letters I received from JP Morgan Chase.  I kept denying the BBB request to settle or close my complaint, and they actually called me and acted as a mediator to get the issue resolved.  They apologized for the problem even, but  I shall not name, names.

I WON!

Good luck to the rest of you, and remember never to give up!

M. Springs

I looked at the activity page on your complaint.  If the page you submitted it accurate and not altered in anyway then Chase needs to reverse not only the fraudulent check charge (which it looks like they did) but also the overdraft fee and extended overdraft fee which were charged as a result of the fraud.  Anytime someone at the bank accesses your account there is a record of it.  It is called, "contact history" and on that history page are the names and numbers of the people you spoke to regarding the fraud.  Usually there are notes on that page detailing the problem and resolution.  Here is what I suggest:  Go into the nearest branch and calmly ask to sit with a banker.  Get the name and number of the person who did the first reversal.  Then ask the banker to give you their email address.  Also get the phone number for a department called the Office of the Chairman.  It is an office dedicated to helping clients who are not being given the proper customer service.  Once you have this information, go home and call the department to make a claim detailing the situation and along with the name and email address of the individuals in the contact history report.  Get the name of the rep you speak to and their direct extension so you can reach them in the future if need be.  They should be able to see what I see, the fraudulent charge was reversed but the fees that resulted because of the fraud, a fraud you reported to them, were not.  All fees that result in fraud are reversible unless the fraud isn't what caused the fee to be charged in the first place.