• Report: #655334

Complaint Review: JP Morgan Chase Bank, N.A.

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  • Submitted: Tue, October 26, 2010
  • Updated: Sun, June 26, 2011

  • Reported By: Michael — Saint Petersburg Fl Florida United States of America
JP Morgan Chase Bank, N.A.
270 Park Avenue New York, NY 10017 Internet United States of America

JP Morgan Chase Bank, N.A. JPMorgan Chase Credit Card JPMorgan Chase Bank Internet, Internet

*Author of original report: They ain't so tough!

*Consumer Comment: You are right.

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On September the 27th, 2010 I was notified via e-mail that my account had been overdrawn.  After some research on my part, I realized that someone was attempting to deposit a fraudulent check in to my checking account.  I didn't have any funds at the time in my checking account, and I would have thought they would decline the transaction. Therefore, I immediately notified my bank (JP Morgan Chase, N.A.) and they reversed the charge.  The next day I noticed I had an insufficient funds charge on my account for $34.00.  Turns out that I had applied for a payday loan to cover some expenses and they attempted a fraud by writing a check for 34.19, on my account with the information that I had given them.  I never did complete the transaction to take the payday loan. [continued below]....
.....  I once again notified my Chase Bank through the number located on the back of my ATM card.  I was told that I needed to go to the branch in person and that the overdraft fee would be refunded.  And for my security they would put a freeze on the account, until I visited the branch to open a new account.  A few days went by and I received another e-mail notifying me that my account was overdrawn again.  I once again notified Chase and was told that although they reversed the original transaction for $34.19, that caused the overdraft. They could not reverse the overdraft fees associated with it because it was not a fault of their own that caused the overdraft to occur.  My account now sits at -49.00 (34.00 Overdraft Fee, and $15.00 extended overdraft fee) because of a check they elected to go through at their discretion. If you ask me, they are attempting to profit off of my misfortune at their discretion.  So I will be writing on every website and Federal Banking and Business Commission and Regulator at my discretion.  

This report was posted on Ripoff Report on 10/26/2010 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/JP-Morgan-Chase-Bank-NA/internet/JP-Morgan-Chase-Bank-NA-JPMorgan-Chase-Credit-Card-JPMorgan-Chase-Bank-Internet-Intern-655334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

They ain't so tough!

AUTHOR: msprings39 - (United States of America)

After months of fighting of back about these fees accessed to my account.  And after filing a complaint with their NY Better Business Bureau, the SEC, and FDIC and the local Chamber of Commerce.  They finally  contacted me through the BBB, and let me know that they had credited the money back to my account.

Don't get me wrong after numerous letters from their corporate office and denials made through contact with the BBB and SEC.  Which by the way, the BBB is the much better of the two for taking action and investigating!  The key was not withdrawing my complaint after the first couple of letters I received from JP Morgan Chase.  I kept denying the BBB request to settle or close my complaint, and they actually called me and acted as a mediator to get the issue resolved.  They apologized for the problem even, but  I shall not name, names.


Good luck to the rest of you, and remember never to give up!

M. Springs
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#2 Consumer Comment

You are right.


I looked at the activity page on your complaint.  If the page you submitted it accurate and not altered in anyway then Chase needs to reverse not only the fraudulent check charge (which it looks like they did) but also the overdraft fee and extended overdraft fee which were charged as a result of the fraud.  Anytime someone at the bank accesses your account there is a record of it.  It is called, "contact history" and on that history page are the names and numbers of the people you spoke to regarding the fraud.  Usually there are notes on that page detailing the problem and resolution.  Here is what I suggest:  Go into the nearest branch and calmly ask to sit with a banker.  Get the name and number of the person who did the first reversal.  Then ask the banker to give you their email address.  Also get the phone number for a department called the Office of the Chairman.  It is an office dedicated to helping clients who are not being given the proper customer service.  Once you have this information, go home and call the department to make a claim detailing the situation and along with the name and email address of the individuals in the contact history report.  Get the name of the rep you speak to and their direct extension so you can reach them in the future if need be.  They should be able to see what I see, the fraudulent charge was reversed but the fees that resulted because of the fraud, a fraud you reported to them, were not.  All fees that result in fraud are reversible unless the fraud isn't what caused the fee to be charged in the first place.  

Bank branches nowadays are being told to keep a tight reign on reversing fees. However, fraud is not one of those fees that are a discretion to waive or not waive.  It is in the policies and procedures that fees resulted in a fraudulent charge are reversible.  There are parameters of course, for example don't ask for a fee to be reversed on a charge from a year ago. You have sixty days from the time you receive your statement to report any errors to the bank.  Don't try to say you didn't get the statement or you moved.  It is the client's responsibility to be on top of these things and keep all a addresses and phone numbers current. Here is another tip: Always call telephone banking first to report a problem.  Branches are supposed to sell and make money.  They do not have the inclination to reverse fees in cases of goodwill.  Maybe if you are a long term client and know the staff then you have a better chance.  However, if you don't and you made a simple error and had a fee, call the number on the card.  They do have discretion to help.

Good luck and post your results if any of this has helped you!
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