• Report: #1123549

Complaint Review: JP Morgan Chase

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  • Submitted: Fri, February 14, 2014
  • Updated: Fri, February 14, 2014

  • Reported By: Sunshine — Atlanta Georgia
JP Morgan Chase
, Georgia USA

JP Morgan Chase JP Morgan Chase Bank CHASE FRAUD DEPT. RUN AROUND Georgia

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On July 5, 2013 in Atlanta, GA I made my last transaction debiting gas. I've been a chase customer for over a year now. I had never kept money in account. I get a letter from chase saying my account had fraudulent activity. I called them the minute I seen the letter. I spoke with a representative and she told me that I wouldn't have to worry about a thing, a lot of people has had this happen before. She told me she was going to handle the situation by closing my account and letting the fraud department know someone got ahold of it. I never received any document saying my account was closed. Nobody called to ask any questions. When she told me everything was handled, I threw my card away.

A few months later, I tried to open a new account and I was told I had to pay a balance of over $2400. Mind you the lady told me my account was closed. So, how did I get to the balance of -$2400? The representative at the branch printed out all the transactions that was done. It lasted from the middle of July to the end of August. Then in October and November someone tried to purchase Secure ID Lock. My account was never closed.

There was a check for $1500 and $400 deposited at two different chase ATM'S. My account was at $1,903.22. Immediately after they were deposited, they started to withdraw the money back out piece by piece. There was $91.45 left. 3 weeks later, 13 checks were deposited. The amounts were random. They all had weird numbers such as $215.79, $267.49, $299.73 and plenty more. 2 days later they deposited two more checks and one was for $10.00 and $213.96. My account was at $3,103.40. Those transactions were taken out by ATM Input Error.

 A few days later they went to Wal-Mart and purchased an item for .70 cents and cash back for $100 seven times and 100.99 three times. In which at this time my account was at the balance $29.68. How can you withdraw $100 from $29.68 nine times and the bank allowed it to happen with no problem.

My account was at $3,103.40. When the bank finally went in and did ATM Input ERROR for all the transaction done, I was negative $2,351.15. *(So, where did the other almost $1000 go?) Chase charged my account with overdraft fee and a returned item fee for a purchase with Secure ID Lock that happened in November. I was then left -$2400.15.

NOTE: Chase told me that didn't see any of these transactions as being fraudulent activity. They had no images of the checks that was deposited. An average person would not go to Wal-Mart and purchase something and take out $100.70 nine times back to back. They claimed someone called to talk to a disputer to verify the funds. They will not listen to recorded phone call.

The representative at chase told me I needed to file a police report. So that I did. I went to three different counties and filed a police report. The county that I live in told me that I needed to go to each county that the transactions were done in because it's not in their jurisdiction. When I finally reached the last one, the officer asked me why I was running around doing the detective work. Chase and my home county should be trying to solve the issue.

I spoke a senior specialist who told me they do not work with the police departments. They handle the situation on their own. Their idea of handling the situation is by closing the account and not investigation. I'm stuck with bill of -$2400.15 and the criminal walked away with money that I never had.

I’ve been waiting almost 3 weeks for police reports. Nobody wants to help. Chase is trying to stress to me that I gave my pin away and they can’t do nothing to help me. I have even asked them to look at my transactions that I made from when I first opened my account till now. They won't do it. Like I said, I never had money in my account. The only checks that was being deposited were checks from my job.


This report was posted on Ripoff Report on 02/14/2014 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/JP-Morgan-Chase/Georgia/JP-Morgan-Chase-JP-Morgan-Chase-Bank-CHASE-FRAUD-DEPT-RUN-AROUND-Georgia-1123549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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