• Report: #1096152

Complaint Review: JP Morgan Chase

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  • Submitted: Thu, October 31, 2013
  • Updated: Thu, October 31, 2013

  • Reported By: Jaimee — Westlake Village California
JP Morgan Chase
P.O.Box 19020, Houston, Texas USA
  • Phone: 800-242-7399
  • Web:
  • Category: Banks

JP Morgan Chase took money from me. Houston is the corporate office,but I live in Ca. 

*Author of original report: Chase and know exactly what happened!!!

*Consumer Comment: If you are so detail oriented..

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To Whom It May Concern,

 I am writing in regards to a claim that I have been dealing with since January of 2013. I have been banking with Chase (before they were Chase) for years and have never had a problem until now. I am very organized and meticulous. Ever since January of this year I have been having issues with various charges added, deducted, incorrect balances, and funds that have appeared to go missing.

These are the following incidents:

The first incident is that I was told that I had a supposed negative balance of over $400.00, which doesn't match my checkbook. It was suggested from one of the bank representatives that I transfer $1000.00 from my savings to cover the negative charges. I still should have $500.00. Answer from Chase: "It was absorbed."

The second incident is that I was supposed to be reimbursed the insufficient fund fees. Even though it supposedly showed on my statement, my checkbook did not match up. Chase was saying I was still in the negative.

The third incident, I was charged $140.00 for something that I did not verify to be deducted and insufficient fees were charged; however, it was supposedly reimbursed and according to my checkbook, before this incident I am missing an extra $26.00 and change. According to Chase I had less.

The final incident is I did make two transfers of $200.00 each for the Pacific Life Company. It was a total of $ 400.00. The amount was not taken by the company because I contacted them to confirm and they did not accept me as a client. $400.00 is missing. I should still have it in the account, but Chase's answer "Again, It was Absorbed!" How can it be "absorbed" when I wasn't making any deposits or withdrawls at this time. I only transferred the $400.00 specifically for Pacific Life. Does that mean that it magically disappeared?

I need help with this issue, it has gone on long enough. I have done the following:

ü  Went over to the branch that I banked at and spoke with the manager, assistant manager and private banker.

ü  Spoke to someone in Claims

ü  Mailed a letter to the president and was sent to claims

ü  Emailed the Consumer Financial Services

ü  Wrote to the FDIC

ü  Emailed David and Amanda Horowitz at fightback.com

ü  Department of Consumer Affairs


This report was posted on Ripoff Report on 10/31/2013 08:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/JP-Morgan-Chase/Houston-Texas-77224/JP-Morgan-Chase-took-money-from-me-Houston-is-the-corporate-officebut-I-live-in-Canbs-1096152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Chase and know exactly what happened!!!

AUTHOR: Jaimee - ()

I am not the only customer that this has happened to. I might not be able to fight "City Hall", but I know what I had and what I didn't have and I know what I spent and what I didn't spend. In over 20 years over banking I know I am organized and what I had in my account!  So don't tell me that I am unorganized and don't know what happened, when I know exactly what happened!!!!  This has never happened to me in all my years of banking. I know exactly down to the penny what I should have had. I was with Chase bank way before they were even Chase and this Never happened prior!!! 

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#2 Consumer Comment

If you are so detail oriented..

AUTHOR: Robert - ()

 If you are very organized and meticulous you should also never even be attempting to spend more than you have currently available.  So it should be EASY to match up what your check book says with what your statement says and find the discrepancies.  Since I can guarantee you that there is not a line item in the statement from Chase that says "absorbed"..there is some detail you are lacking. 

So what exactly were the discrepancies? 

Was it illegal charges(that you of course disputed).

Was it a service fee?  If so exactly what were the fees?

Are you not as organized as you thought and "forgot" a few transactions.

Or did you intentionally spend more than you had available by trying to "float" a few checks?

 

Somehow I have a feeling it is a combination of the last two, and that the full story is a lot more interesting.

 

 

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