• Report: #356533


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  • Submitted: Mon, July 28, 2008
  • Updated: Fri, August 22, 2008

  • Reported By:LAS VEGAS Nevada


*Author of original report: JOhn Robert Powers and IPOP Responds

*Author of original report: JRP and IPOP will not respond to their Customers

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This is a follow up on my 7/19/08 letter. A admitted John Robert Powers employee replied to my letter and for that I am very appreciative of. Finally having a response from the company is an amazing step. This employee was nice enough to confirm my gripe about price differences of over $5900 being charged for IPOP.

I first spoke to Zoey (Director of Las Vegas JRP) about the charges a few days before IPOP and he expressed to me his regret of the owners decision to charge different prices for different parents. He stated he wasn't comfortable with the practice and would speak to IPOP.The first night of IPOP I again spoke to him and he said we would be refunding the difference of $5900 to me. My wife and I agreed and we made no complaints for the duration of IPOP.

I was unable to attend any of the events of IPOP and either of the black tie events but my wife attended all the events with my Daughter.During the awards banquet my wife was taken into the hallway adjacent to the ballroom. At this point Barry Macdonald introduced himself as a rep from IPOP stated he would be handling this situation and is not JRPs' responsibility.Barry said he would call us first thing Monday morning once he is in his office.

Wednesday I called several times to Barrys' office finally getting him on the phone at which point said he needed to discuss this with the owners. I called again on Thursday to which he offered me IPOP for 2009 and classes for refund of $5900 in credit. I declined a credit due to the fact that I would not prepay for an event that far in advance and secondly that my Daughter had 14 call backs and we would now be needing the money to travel to LA and New York.

He said he understood and would discuss a cash credit with the owners. That conversation was the last time I was able to get anyone from IPOP of JRP on the phone. I left messages for Tiffany Rachel VP of IPOP, Ron Patterson President of IPOP. I had to research to find my JRP owners and left many messages for George Caceres and Michael Palance. Neither company will even call to discuss. So, JRP employee pass the word.

Let's see how reputable and professional your company is. Until than I will be offering this to my local television stations and newspapers. And to think, all I ever wanted was a conversation with ownership of JRP or IPOP. I am still hoping to resolve this.


This report was posted on Ripoff Report on 07/28/2008 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/JRP-LAS-VEGAS-JOHN-ROBERT-POWERS/LAS-VEGAS-Nevada-89147/JRP-LAS-VEGAS-JOHN-ROBERT-POWERS-ADMITS-TO-NOT-INFORMING-PARENTS-OF-IPOPS-VARYING-PRICES-B-356533. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Author of original report

JOhn Robert Powers and IPOP Responds

AUTHOR: Jonyvegas - (U.S.A.)

This entry is an update on my situation and relationship with John Robert Powers and IPOP. In my previous entry I made an error in associating Ron Paterson as the President if IPOP, which he is not. Ron Patterson is the President of John Robert Powers. Ron made contact with me and relayed his appoligy to me and my family regarding how this matter was handled. He was not previously aware of our situation. Ron Patterson has made a great effort to get a refund for the money in dispute and has offered to be of assistance to my Daughter to which we are appreciative of. Now that we have talked I once again have confidence in his company and will recommend his schools.

Our local owners George Caceres and Michael Palance have also been in contact and made every effort to resolve this matter. The problem has been tracked to a negligent Manager of our local JRP who has been terminated. I now feel satisfied that I can continue to do business with John Robert Powers.

IPOP the company has also made contact with us and regret how the matter was handled. The VP Tiffany Rochel has made every effort to make this matter right for which we are very appreciative of. I have never been unsatisfied with the IPOP event and believe it has and will continue to be a benefit to my Daughtters career.
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#2 Author of original report

JRP and IPOP will not respond to their Customers

AUTHOR: Jonyvegas - (U.S.A.)

I have written several reports on my situation but want to clarify further the extent to which I have gone to resolve the issue. I have made several dozen phones calls to IPOP Headquarters and have either spoken to or have left messages for Barry MacDonald, (IPOP Rep), Crystal (IPOP Office Rep), DJ (IPOP Office Rep), Tiffany Rochel (VP of IPOP), James Beauchamp (President of IPOP).
Calls made to JRP Corporate Headquarters have been to Ron Patterson (President of John Robert Powers).
Calls made to Constance (JRP Franchise Coordinator) with the JRP Franchise Office.
Calls made directly to George Caceres (JRP Las Vegas Owner). Michael Palance (JRP Las Vegas Owner), Taz Steiner (Public Relations for George Caceres and the George Caceres Foundation).
Calls made to Zoey Cabudal Cruz (JRP Las Vegas Director).
At each location that I called, everyone was made aware of our situation and assured return phone calls and a resolution. I have yet to receive one call to resolve or even get more information. The only response has been from Nick with JRP on this website. I gained information regarding JRP and its Owners from Public records only after all Reps from JRP Corporate and the JRP Las Vegas Director flat out refused to give me any information. If anyone has further information regarding the names listed above or how to contact them please provide them using this site.
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