They were opening their gym and were throwing all kinds of promotions for local neighbors. So most of my family members signed up, but signed up separately at our own time.
When I signed up, I was told I'd be given 2 months free. I was only given one month free. I canceled my membership after a couple of months and let it go..
BUT when it came to my mom, they offered her 3 months free yet instead wrote down on her contract for National fitness to charge all 3 months.. then why did they offer 3 months free during their promotion?!?!? is what I don't understand!!
My mom was happy thinking that she was getting a great deal. Told all of us that she got 3 months free and so on.
A particular someone signed her up. I won't give up his name unless asked. We called the company 'national fitness', before we went personally to meet him and find out why he didn't write down on the contract what he had offered.
I acknowledge that it was my fault for not checking the contract after my mom signed it to see if they really did give her 3 months free. So, when the bills came in.. they charged her credit card every month.
Thus, we called to cancel. They instead deleted her membership and said that they would give no refund for the free months offered by word of mouth.
As for the gym, when we went to consult them.. he changed his words around saying that he never made such an offer. And told us that she was signed up for a month-to-month membership which was not given free offers (THING IS: I was also on a month-to-month membership, yet I was also offered 2 months free, even though I only got 1 month free - DURING THEIR FIRST FEW MONTHS THAT THEY WERE TRYING TO GET MORE MEMBERS TO JOIN THE GYM)
WE WANT OUR MONEY BACK!!!! 19.99 times 3!