- Report: #1027147
Report - Rebuttal - Arbitrate
Complaint Review: Jacks Music Store
Jacks Music Store401 North Shiawassee Street Corunna, Michigan United States of America
Jacks Music Store Customer Service Representative "Ray". Overcharged for return shipping on defective item. Escalated phone call to abuse "right to refuse service" policy. Corunna, Michigan
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Upon receiving only a $60 refund, I called back to find out why. The customer service representative, Ray, who I've talked to numerous times about this, told me that according to their return policy, I would pay shipping both ways, even though I received free shipping initially. I asked how a ~20lb package would cost $50 to ship each way and he became defensive.
I have been polite with Ray up until now, even though he has deflected my questions and generally been rude and discourteous to me through this whole process. During this last phone call, he began to interrupt me and raise his voice, which escalated me to a point of using one profane word. [continued below]....
I have sent several e-mails to the company trying to iron this out and have heard nothing back.
This report was posted on Ripoff Report on 03/11/2013 04:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jacks-Music-Store/Corunna-Michigan-48817/Jacks-Music-Store-Customer-Service-Representative-Ray-Overcharged-for-return-shipping-o-1027147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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