ED Magedson – Founder
Jacks Small Engines1745 W Jarrettsville Rd, Jarrettsville, Maryland USA
Jacks Small Engines jackssmallengines.com Jack's Small Engines Bad Business Practices Jarrettsville Maryland
I ordered filters and other parts for my riding mower. All showed to be in stock. About the time I was expecting them to ship, I get an email saying two parts were on back order. A week later, another email saying one part was still on back order. I called customer service and he said they would charge me extra shipping to have the available parts shipped separate. I ended up taking off the one remaining part from my order and having what was available shipped. This is a very dishonest way to run things. Out of stock parts should be clearly stated as such right from the start. I will not do business with this company again as I do not want to risk possibly waiting up to a month for my order to arrive.
July 12 -Order placed
July 15 - Notification that 2 parts not available until July 20
July 23 - Notification that 1 part not available until July 27
July 23 - Customer Service checked and found that part not available until July 29
July 23 - Last part taken off order and refund granted. Remainder of order shipped.
Have to find remaining part elsewhere.
This report was posted on Ripoff Report on 07/23/2013 06:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jacks-Small-Engines/Jarrettsville-Maryland-21084/Jacks-Small-Engines-jackssmallenginescom-Jacks-Small-Engines-Bad-Business-Practices-Jar-1069309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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