Upon having my taxes done by this group of people it was nothing short of misinformation and bogus claims.
I applied to have my tax refund expedited through a MNL (Money Now Loan) but was denied by SBBT (Santa Barbara Bank and Trust).Instead I was told I WILL receive my refund via RAL (Refund Anticipation Loan).
It was then brought to my attention that there was an I.R.S. offset due to back child support from my ex's home state. Okay, not a problem except the offset was paid to the I.R.S. and the remaining balnce was directly depostied into Jackson Hewitt's bank account. SBBT was the funds director. The employee's of this Jackson Hewitt office told me that I would NOT be charged anything but the exhuberant fee of $174.00.
for tax preparation.
They called me on 02/02/07 to let me know that a check was ready for pick up at their Farmington, MO. office. I see they had taken the $174.00 but then also charged me $29.95 for SBBT fee for handling the funds! For what? They claim it is an 8-15 day refund. Thats CRAP! No loan, no customer service by SBBT and misleading information by this offices staff.
Casie (not sure how he spells his name) gave the attitude of oh well. If they were to refund the $29.95 fee they charged me for picking up a check I will consider using Jackson Hewitt again.
But let me tell you, get your monies worth by reading EVERY document they stack up in front of you before doing any final business with them. Make sure you understand the cost of doing business with Jackson Hewitt Tax Services, especially the office in Farmington, MO. They are making a killing at typing information for you so you should take as much time as you need to COMPLETELY understand what they WILL be charging you.