• Report: #59356

Complaint Review: Jackson Hewitt

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  • Submitted: Mon, June 02, 2003
  • Updated: Wed, March 31, 2004

  • Reported By:St Cloud Florida
Jackson Hewitt
2475 B South Orange Blossom Trl Orlando, Florida U.S.A.

Jackson Hewitt Tax Service slow prossessing ripoff Orlando Florida

*Consumer Comment: Apology Needed

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Please do not use this company to do your taxes.
I somehow got lost in their system. It is now June 2, 2003 and my taxes are not completed. I only received one phone call from the company after I placed a call to see what was going on.

That was around May 15th. I will have to say the lady was nice, she stated the tax preparer had some questions or was waiting on something from me.

Why didn't I know this? Why wasn't I contacted? Even if something was somehow my fault you go to these people because you think they are the pros. I just got excuses. Please do not use this company. I guess they are all independently owned. I can't get an answer out of anyone. All I have to say is I am in shock that no one contacted me.

SE
Orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 06/02/2003 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jackson-Hewitt/Orlando-Florida-34805/Jackson-Hewitt-Tax-Service-slow-prossessing-ripoff-Orlando-Florida-59356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Apology Needed

AUTHOR: Wendi - (U.S.A.)

To everyone who has had a problem with Jackson Hewitt, I am offering my sincere aplogies as a former employee of an independently owned franchise (in PA). I must say, that sometimes errors do occur, as they will with any job where computers are used. I am not trying to make any excuses, because when those errors do happen, they should be handled in a competent, professional manner. I am sorry to all of those who did not recieve such respect. The office where I worked seemed to always be on top of things, and if a return needed review by the owners, it was done immediately if possible, and within a day or so at the most. Please remember that Jackson Hewitt offices are franchised and independently-owned operations, and the behavior of one office may not reflect the behavior of another. Good luck and God bless!
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