Jackson Hewitt - Independent Owner Lori And James Seary Tax service ripoff, overcharged for services and hiding behind office doors Bricktown New Jersey

I had this investigated and it did turn out to be an employee I had fired, named Irene Malfitano.  This was actually traced to her last job of employment.  Which she was later fired from.

You can see my employee's rebuttal as well.  As well as e-mails that were forwarded to me.  All is true and then some.

It is very sad and disappointing that people can write whatever they want about someone.

I have worked for a Jackson Hewitt franchise for 3 years in Ohio.Mistakes do happen and people mess up sometimes.The key is to discount or refund or whatever you have to do to KEEP customers. I am not sure who is telling the truth here but it is interesting how many times you said none of this happened in your rebuttal.It is also interesting that you say she worked for you LAST year but came in and did her own taxes for free.I'm not sure how you guys do it but we dont allow FORMER employees to come in and do their own taxes. I would have to lean toward the customer on this one.In our store we would have gladly discounted that price for OUR mistake,apoligized profusely and probably kept a customer for many years to come.

We would like to respond to the Sam of Toms River's false statements about our office, staff, James Seary and Lori Seary. James Seary has nothing to do with Jackson Hewitt. We have never seen him working at any of our locations nor has he ever been scheduled to work at any of our locations. Our office never has 3 tax preparers on at one time. We go from office to office depending on where we are needed. None of us are ever surfing the net. First of all we are all professionals here and don't appreciate even being accused of such a thing. Even if we wanted to use the internet it is impossible. None of the staff has access to the internet, except for the owner. There was never any woman that came out of a back office to greet any customer with a child in her arms. There is only one child that could be in the office and she is hardly ever there. She is in school or at home. When she is in the office she is a very well behaved child. The woman that has an office in the back never greets customers. That is what our 2 receptionists do and preparers when the receptionists are busy. The woman who has an office in the back has never scampered into her office or anywhere else. We never have people waiting 15 minutes. If someone is a walk-in and doesn't have an appointment we ask them if they want to wait or we take their information if our preparers are busy.
Our office is never a mess. In fact we get nothing buy compliments on our office. We also get surprise visits from our corp office. My boss has been told that our office looks great by her RD. The office has never smelled like dirty diapers. There are no children in the office that are not potty trained. The woman who has the office in the back is the only person who would bring her child in and she has been potty trained long before tax season even started.

We would also like to point out that this individual was never overcharged. Nor did she ever ask to speak to Lori Seary. We document everything her. This has been fully investigated. As you can see this letter is completely false. All of us here know how to prepare taxes, and some of us are CPA's. We all had to take a class and pass a test given by Jackson Hewitt in order to prepare returns. None of us surf the net (we don't have access to the internet), the office is never a mess, and this particular person was never overcharged. In fact since she worked here she prepared her own return for free as did all of us.

It is our belief that this e-mail is from a disgruntled employee that was fired from last year. In fact prior to this, we started calling all of our customers this year and we have had approx. a 97% - 99% very favorable response to our service and knowledge. We probably had only 3 issues occur out of over 500 returns as of today. We have been able to help everyone except one. We know we can't please everyone. As our customers know we won 1st place for the best customer service (RAF) in our region as is shown at the front of our store. Lori Seary as does all of us take customer service very seriously. We want to win the same award next year. We all would like to come back and work for Lori Seary next year and don't appreciate this individual being dishonest about our staff, our office, and/or our boss. We worked our asses off this year. It's one thing to have an opinion it's a whole different thing to be dishonest about all of us and our service at JH.