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  • Report: #44392

Complaint Review: Jackson Hewitt

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  • Submitted: Thu, February 06, 2003
  • Updated: Tue, July 01, 2008

  • Reported By:IGH Minnesota
Jackson Hewitt
433 E. Mendota Road West St. Paul, Minnesota U.S.A.

Jackson Hewitt rip-off West St. Paul Minnesota

*UPDATE Employee: Misunderstood!!

*Consumer Suggestion: HAVE MONEY TO INVEST OR FOR THE BILLS. DO NOT ALLOW ANY ONE TO RIP YOU OFF!

*UPDATE EX-employee responds: choose wisely-read everything

*Consumer Comment: Jackson SCREWit shill unwittingly brings up another way to SCREW the consumer!

*Consumer Comment: Jackson SCREWit shill unwittingly brings up another way to SCREW the consumer!

*Consumer Comment: Jackson SCREWit shill unwittingly brings up another way to SCREW the consumer!

*Consumer Comment: Jackson SCREWit shill unwittingly brings up another way to SCREW the consumer!

*Consumer Suggestion: Please review your receipt

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I make 23,000 a year. Single mom, one dependent. Head of household. Bought a house last year (yea!) Went to have 1040's e-filed because, yes, I needed money fast. Usually go to a neighborhood accountant; went to Jackson Hewitt instead. Took about 1/2 hour to do the forms; qualified for federal refund loan in 24 hours. Charge? $310!!!!!

They didn't tell me this until after they were done. They quoted $150 over the phone. Unbelievable. I will never ever go there again.

Lee
IGH, Minnesota
U.S.A.

This report was posted on Ripoff Report on 02/06/2003 11:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jackson-Hewitt/West-St-Paul-Minnesota-55075/Jackson-Hewitt-rip-off-West-St-Paul-Minnesota-44392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Misunderstood!!

AUTHOR: Gsx-ryder - (U.S.A.)

Dear Lee-

I understand your pain. The fees are obscene and you feel ripped off, but I feel its my duty to stand up for those who gave me a chance irregardless. If you pull out your receipt it will help to understand what I say to you, it's in your tax folder. I know one thing is misconceived.

We quote the prep fee, not the "financing fees." A good preparer will make sure you hang up knowing this, a 1st year will forget everytime. Your prep fee around $120, your refund near $3K or more(kids, daycare, etc.). Financing fees run it up to $375. I fully inform customers of bank products (loans/Assisted refunds) and the price. Its not fun to feel the way you do, and your not the only one.

When opt for the 24 hr refund, the fees are at least $94 (08 pricing), when your refund is good. The bank charges you an arm and a leg, maybe an eyeball too. Its terrible to feel ripped off year after year, and 75% of the time we're cheaper than H & R. My employment situation is undecided. I'm a single mom, too, and I know money is precious. If I work for JH in 2009 come get upir taxes done by me and I'll make sure your fully informed. I'll get you a discount. I manage the crystal office, west st paul is owned by another.

Name's Candice C., by the way. If you feel up for it call 651-644-5155 and make an appointment with me. Hope that helps the GGGRRRR!!!! effect.

Thank You and my apologies,

Candice
Office Manager
Jackson Hewitt
Crystal Office
651-644-5155
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#2 Consumer Suggestion

HAVE MONEY TO INVEST OR FOR THE BILLS. DO NOT ALLOW ANY ONE TO RIP YOU OFF!

AUTHOR: Consult The Rock - (China, People's Republic of)

I have read many, many posts on threads by low income or even high income people in a strait jacket with regard to finances, if only temporarily. It is my goal that this be read by millions of taxpayers in this bind. Like it or not, we are all in the income tax business. Which means, even if we are teenagers or still in school, we have to become a little bit familiar with tax brackets, tax law, responsibilities, preparation in order to pay less tax in future years, and, above all, how to pay the least legal income tax. One thing that taxpayers most definitely should do is read the rules laid down by the IRS. One of those rules is that you may pay 100% of your last tax year's income tax liabilitiy or 90%, in increments each quarter with the final increment being next January 15 of your present income tax year's liability, whichever is LESS. Important: whichever is less.

It may not be polite to say, but, if you are in a bind and need money quickly, you created the noose around your neck yourself. The taxpayer must take time to make it sink in to his/her brain that, if you receive a refund {or have your refund stolen for DCSE, U.S. Dept of "education"}, you received money back because you gave the Treasury an interest free loan. It's like a small check you receive from a mutual life insurance company: a huge rip off. If you are in the situation many households are in, as related above, you really should have less withheld from your pay. You will then have more take home pay each payday. Figure what was being withheld previous to your increasing your exemptions and what is being withheld from you presently. Take the difference {the extra take home pay} and treat it like a bill. Place the money in a brokerage, mutual fund, IRA, savings, credit union. Set it aside. Act like it's being spent. Set it aside. By doing the mathematics, you can also extend it out to see if you have met your estimated income tax liability, as documented above. If you feel you going to be short, you do not want to pay penalty, therefore, you send a little more in to the IRS. If you live in a high income tax state that is very slow to mail your refund, you should talk with your payroll department. Some states, like New York and Virginia, intimidate the businesses that have headquarters or offices in their state. Payroll way overwithholds, and you have a refund coming. If the bureaurcracy is slow to issue your refund, you have been extorted. If payroll used one of the charts provided for in the state's own purblication, there is no reason to way overwithhold. That's why I contend that some states are intimidating the businesses within their jurisdiction.

The other big things I need to say is that, if you are in a financial strait jacket, do not go to the mob. That's what heinous and ripoff, jackson-nitwitt and some of those other fast fast tax operations are. The annualized interest on a refund anticipation loan can, in economic theory, be as high as 36,400 percent!!! If the application fee, numerous bank usury fees, preparer fee wipe out the refund, then obviously the annualized interest rate is infinite. Do not ever get a refund anticipation loan. Pray for the money you need or for the bills to go away or to be paid later interest free. Don't go to the mafia.

Finally, with a little effort, the overwhelming majority of you could do your taxes yourself. You can begin experimenting with the software that the IRS allows you to use online. Further, you should get a box and get in to the very good habit of saving your receipts. That will help get you to learn more about the income tax laws and lead to you keeping a diary of your mileage, business related phone calls, and so on. You may launch your own business as a result and save more on taxes than you dreamed. You are not going to save money on your taxes until you have enough deductions. Some of you still do not want to be bothered. For a few of you, it will be too difficult and too time-consuming to do your income taxes yourself. Important: the National Associaiton of Enrolled Agents have been around since 1982: www.naea.org. That worthy organization has been laboring hard to get the word out that there is no reason to have to go to an unscrupulous preparer. Some EAs refuse to issue refund anticipation loans for a very obvious reason: thou shalt not steal. A RAL is stealing. Usury is stealing. There is no justification whatsoever for applying for a RAL. If the IRS accepts your return, you should get your State back in 4-8 business days {except NY and IL} and your Federal in 6-16 business days depending upon how late in the season and what date you actually submitted the return or they received via U.S. postal mail. This also depends upon the software not messing up. You have to keep checking to make sure it went through.

There are very few enrolled agents at hr ripoff. I know of none at jackson-dimwitt. If you have loved ones who are creatures of habit and insist on continuing to go to block, make sure they insist an enrolled agent do their return. There are a few good CPAs. But few specialize in income taxes. You read the papers; you know what's going on. If you have a good CPA who will take time to dig for dedctions for you, you are one of the few blessed ones. At heinous + ripoff, jackson-dilldock, slavery, and the rest of the fast-fingered, slippery tongued ones who are there only from January 11-April 17, the huckster gets you in and out in 15 minutes. Very nearly all the enrolled agents at block soon strike out on their own. If your income tax situation is too complicated, you really need to look up an enrolled agent and get to know them. Go to the NAEA seminars. Go to the local chapter meetings. There well may be one near you.

Enrolled Agents are professional tax practitioners who have technical expertise in the field of taxation and are licensed to represent taxpayers at all administrative levels before the Internal Revenue Service. Moreover, Enrolled Agents are the only tax professionals who are required by the IRS to maintain their expertise through continuing professional education. Whether you're talking about enrolled agents, or run of the mill CPA's, or H&R ripoff, jackson-dimwit, they often charge by the number of forms they have to fill out. That's pretty rinky-dink, so there are not many enrolled agents that charge by how many forms they fill out. When I practiced an enrolled agent, I charged by how much I used my brain. And the reason is because I know how to do even the most complex tax situations. When I sign my name to the return, it means I will back the taxpayer up in the event of an audit. And I'm going to win 100% of the time. But you do not need to come to me. Every enrolled agent I ever met is every bit as good as I am.

To say "you don't know what it's like to really need the money", reread what I
aforementioned. Also, sell your car, ride the bus, ride with friends and walk much more. You will be SURPRISED at how relaxed you will become. Having and driving an auto is very stressful. AND, chances are you will pay for the loan and not even get it. You should read this: Not only were they never necessary, they are not ethical and the interest rate annualized is outrageous. I had one client tell me he received his state refund in one business day!! This is obviously extremely rare, but what does that tell you about paying $160-$991 for a refund anticipation loan only to have your preparer do your taxes wrong and the IRS reject your refund for more information!!!!

Senator Schumer testified that a refund anticipation loan is as high as 1700% annualized percentage rate {APR}. In addition, it is unwise to do what boiler room sleazy, unscrupulous so-called "tax pro" tax preparers do. Their motivation violates IRS ethics in IRS Circular 230. Block should not want to be associated with such unconscionable shenanagans. In the case of refund anticipation loans, the motivation is NOT to help the client. It is reprehensible. If the taxpayer is due a refund, it means that the taxpayer has given the government an interest free loan. Rather than show the client the importance of keeping their money and the time value of money, block, jackson-hewitt and a few other storefront seasonal preparers fast talk the prospective client in to getting a loan on money that is the taxpayers!! The taxpayer overpaid his income tax. Instead of receiving his money back with interest, he is bilked into getting a loan on his own money which has not grown!! His income tax liability has been fraudulently increased!!! The income tax liability has not been increased by the government, but by nefarious shysters. It should be made illegal, but our do nothing Congress has no interest in serving nor educating their constituents. Furthermore, the client is seldom informed that he/she may be turned down for the loan due to a government agency seizure or the IRS wanting to examine the return. That means you pay the ERO and bank fees in vain. This harmed taxpayer backs up my contention somewhat: "In 2000, I had HR BLOCK do my taxes. The refund they projected was a little over 4,000. The IRS ok'd it and HSBC sent me the check. Now in 2008 Im receiving documents that I owe HSBC over 4,000.00 because IRS never sent (HSBC) them the money for the RAL." I've got more on what these thieving bankers are doing. SBBT is documented below. Intuit uses them. Get started on your homework. That's what it is. We are all responsible for paying the lowest legal tax. Paying the lowest legal tax on the Federal means savings on the state upwards of 99.5% of the time.

http://nextaxpro.spaces.live.com/
http://www.ripoffreport.com/searchresults.asp?q5=HR%

http://www.ripoffreport.com/searchresults.asp?q1=ALL&q2=&q3=&q4=&q5=&q7=&q6=jackson%20hewitt&searchtype=0

http://www.ripoffreport.com/searchresults.asp?q5=intuit&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&Search=Search

Before installing turbotax, check this out! http://www.dslreports.com/forum/remark,5550487

http://www.ripoffreport.com/reports/0/234/RipOff0234476.htm

INTUIT AND SSBT WORK TOGETHER TO COMMIT ABOMINATION:

http://www.ripoffreport.com/reports/0/327/RipOff0327523.htm
SBBT: http://www.ripoffreport.com/searchresults.asp?q5=santa%20barbara%20bank%20and%20trust&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&Search=Search
SBBT: http://www.ripoffreport.com/reports/0/233/RipOff0233137.htm

http://www.ripoffreport.com/reports/0/313/RipOff0313722.htm

http://www.ripoffreport.com/reports/0/233/RipOff0233168.htm#311117

http://www.irs.gov/newsroom/article /0,,id=182718,00.html

http://www.irs.gov/newsroom/article/0,,id=182735,00.html
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#3 UPDATE EX-employee responds

choose wisely-read everything

AUTHOR: Dusty - (U.S.A.)

It's easy to call for advice or a quote over the phone for "quality service" but what you don't realize is you can't ask an auto mechanic 'how much will it be to fix a van? It's making a sound like this...'over the phone and get an accurate response-much is the same regarding the many ways to file a tax return. Once you get the taxes prepared and they tell you what your refund will be-you still choose to get the service or not! You also choose how you get your money back NEXT DAY(or two)-NEXT TWO WEEKS(or three)-NEXT FEW WEEKS from the IRS. Getting an instant loan is Duh! expensive-don't get it unless your loan shark has threatened to break your legs without his $ in 2 days! ABOVE ALL READ! If you don't like it-don't sign it-ask the preparer to accept your prep fee and wait a few weeks to get your $ from the IRS. Besides, your loan isn't paid back unless the IRS deposits it into the bank-so better safe than sorry!
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#4 Consumer Comment

Jackson SCREWit shill unwittingly brings up another way to SCREW the consumer!

AUTHOR: Fraud Hammer X - (U.S.A.)

Jan, if your corporate bosses are paying as much attention to your shilling as we are, congratulations on your imminent promotion. You deserve it! You've shilled away 50% of the Jackson Hewitt complaints on the website, and with April 15 fast approaching you may be very busy indeed if this complaint is any indication.

This hard-working and sacrificing consumer paid $160.00 in what you call "loan fees", or what can be more appropriately termed "the juice". That's right, shill: the juice! That's what loan sharks call it, and when the interest rate for your "RALs" is computed on an annual basis, it's in the triple digits! WHAT A RIPOFF! That would make any racketeer green with envy! At least you can get a bet down with a loan shark! Ha ha!
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#5 Consumer Comment

Jackson SCREWit shill unwittingly brings up another way to SCREW the consumer!

AUTHOR: Fraud Hammer X - (U.S.A.)

Jan, if your corporate bosses are paying as much attention to your shilling as we are, congratulations on your imminent promotion. You deserve it! You've shilled away 50% of the Jackson Hewitt complaints on the website, and with April 15 fast approaching you may be very busy indeed if this complaint is any indication.

This hard-working and sacrificing consumer paid $160.00 in what you call "loan fees", or what can be more appropriately termed "the juice". That's right, shill: the juice! That's what loan sharks call it, and when the interest rate for your "RALs" is computed on an annual basis, it's in the triple digits! WHAT A RIPOFF! That would make any racketeer green with envy! At least you can get a bet down with a loan shark! Ha ha!
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#6 Consumer Comment

Jackson SCREWit shill unwittingly brings up another way to SCREW the consumer!

AUTHOR: Fraud Hammer X - (U.S.A.)

Jan, if your corporate bosses are paying as much attention to your shilling as we are, congratulations on your imminent promotion. You deserve it! You've shilled away 50% of the Jackson Hewitt complaints on the website, and with April 15 fast approaching you may be very busy indeed if this complaint is any indication.

This hard-working and sacrificing consumer paid $160.00 in what you call "loan fees", or what can be more appropriately termed "the juice". That's right, shill: the juice! That's what loan sharks call it, and when the interest rate for your "RALs" is computed on an annual basis, it's in the triple digits! WHAT A RIPOFF! That would make any racketeer green with envy! At least you can get a bet down with a loan shark! Ha ha!
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#7 Consumer Comment

Jackson SCREWit shill unwittingly brings up another way to SCREW the consumer!

AUTHOR: Fraud Hammer X - (U.S.A.)

Jan, if your corporate bosses are paying as much attention to your shilling as we are, congratulations on your imminent promotion. You deserve it! You've shilled away 50% of the Jackson Hewitt complaints on the website, and with April 15 fast approaching you may be very busy indeed if this complaint is any indication.

This hard-working and sacrificing consumer paid $160.00 in what you call "loan fees", or what can be more appropriately termed "the juice". That's right, shill: the juice! That's what loan sharks call it, and when the interest rate for your "RALs" is computed on an annual basis, it's in the triple digits! WHAT A RIPOFF! That would make any racketeer green with envy! At least you can get a bet down with a loan shark! Ha ha!
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#8 Consumer Suggestion

Please review your receipt

AUTHOR: Jan - (U.S.A.)

Your complaint indicates that you applied for a Refund Anticipation Loan to get your refund within 24-48 hours. The fees associated with RALs vary somewhat from one Jackson Hewitt franchise to the next, but generally the application fee is $65-90, plus bank finance charges (it is, after all, a loan) of $20-80.

Are you certain that the difference between what you were quoted for tax preparation and what you actually paid in total isn't simply the fees for the loan? If I were asked to estimate tax preparation fees, I would not include loan fees, as I would not know the client wanted a loan at that point. I suspect, but don't know for certain, that is the case here.
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