- Report: #1132605
Report - Rebuttal - Arbitrate
Complaint Review: Jackson Hewitt
Jackson Hewitt Whistle Blowers on Fraud Dallas Texas
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I went to Jackson Hewitt to have my taxes done and on this day the preparer had to enter my information multiple times because her system kept shutting down-this was the first sign that should have made me RUN AWAY right then. It took a while to complete because the system wouldn't allow her to move forward but the preparer finally got it to go through. Yes Jackson Hewitt JACKED IT UP SO BAD & then took a week to share with me that my return was REJECTED & that my SSN had possibly been used fraudulently or looks like someone may have already claimed me & filed using my SSN. They went on to say that because of this I would not be able to file electronically and could only mail it in which would take 6 to 8 weeks.
After speaking with JH Managers and going back & forth calling IRS (not to mention the amount of time I spent on eternal hold-45 minutes to an hour- just to find out any kind of information) I let IRS know what was going on & they looked up my SSN in their system and told me that they did not find any other return filed with my SSN and that I needed to go back to my preparer to try to resolve the matter & that it may have been a system glitch or human error on their part and that I would more than likely have to file a paper return when something like this happens. I followed up with JH once again and they told me they would research it once more and go back in and refile my return... Well needless to say, they did just that and it was rejected a second time.
This is when they said I needed to come back in & do a paper return but told me I would have to pay for my tax preparation fee ($350) up front before they could move forward... Well I was already HOTTER THAN FISH GREASE so they were told a few choice words and I let them know I was not coming back up there and that I would never be using them again. I mailed in my paper return & it's going on 4 weeks now and unfortunately I'm still waiting for my refund. :( I should have listen to my friend and used TAX ACT. She used them to file her return and it didn't cost her anything and she got her refund within 10 days direct deposited into her bank. DO NOT USE Jackson Hewitt, they are a complete JOKE!!!! WILL BE USING TAX ACT FROM THIS POINT ON! #TEAMTAXACTONLY
FRAUD THEY OVERCHARGE AND HAVE HIDDEN FEES>>>>DONT USE THIS SERVICE
This report was posted on Ripoff Report on 03/21/2014 06:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jackson-Hewitt/dallas-Texas/Jackson-Hewitt-Whistle-Blowers-on-Fraud-Dallas-Texas-1132605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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