- Report: #1067723
Report - Rebuttal - Arbitrate
Complaint Review: Jacob's Parts
Jacob's PartsInternet USA
Jacob's Parts Jacob's Parts failed to honor replacement guarantee Internet
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I ordered an AC adapter for a laptop from Jacob's Parts in the summer of 2012.
The adapter didn't work, so I sent it back in the package provided, using the mailing label provided.
The label was almost indecipherable, like an ancient inscription on a clay tablet.
The company claimed they never received the package, and after repeated communications, I gave up.
I didn't lose all the much (~$20), and switched vendors, receiving a working adapter from them.
I can't completely disrecommend Jacob's Parts - they could be reached, and e-mail exchanges with a real person were possible. But for myself, I haven't used them since, nor would I myself use them in the future.
This report was posted on Ripoff Report on 07/17/2013 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jacobs-Parts/internet/Jacobs-Parts-Jacobs-Parts-failed-to-honor-replacement-guarantee-Internet-1067723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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