• Report: #815895

Complaint Review: Jacquie Lawson

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  • Submitted: Fri, December 30, 2011
  • Updated: Wed, February 20, 2013

  • Reported By: Susana — Carlsbad United States of America
Jacquie Lawson
PO Box 1567 Internet United States of America

Jacquie Lawson This woman practices scams and gets money out of your account every year. I tried to get in touch with her but is not possible since she doesn't have telephone, fax or e-mail address. This my only way Internet

*Consumer Comment: No Response STILL

*General Comment: re jaquie lawson cards

*Consumer Suggestion: Jacquie Lawson website owned by American Greetings

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I bought a christmas card from Jacquie Lawson about 3 years ago and I became a member but when I saw the high price of the cards, I closed the account. Then, Last year around Christmas time she stole $12.00 out of my checking account without any notice. Then I call BBB and reported this. Now on Dec.21/11, she stole again $12.00 from my account..

Went to BBB again and report it again but nothing happens. I did see many complaints on the same woman business, about 15,000 and NOTHING IS DONE. Maybe there is not a lot of money but for me it is since I live with a very tight pension plus I don't want this woman to get away with it since her criminal practices affect a lot of people.

I like for Jacquie Lawson returne my money ($24.00) and an apologize note plus I would really, really like her business go down because on this times of critical economic situation, she does not deserve to be on business. She is nothing but a thief.
The membership number I got when I became a member is: 510945019.

I would very much appreciated if you could dedicate some time to look at my complain since this kind of practices could not be tolerated.

Many thanks,
Susana
Carlsbad, CA 92009

This report was posted on Ripoff Report on 12/30/2011 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jacquie-Lawson/internet/Jacquie-Lawson-This-woman-practices-scams-and-gets-money-out-of-your-account-every-year-815895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

No Response STILL

AUTHOR: Lady T - ()

I decided to see how fast Jacquie Lawson responds if they thought I was a NEW customer so I put in a diff. address sales@jacquielawson IMMIEATELY they responded because they were going to take my money - as a paying customer already not being able to sign in they do not respond.  I contacted American Greetings they said they have nothing to do with JL they can only send you to help@jl to reset the password, each and every time I have tried NO RESPONSE.  Its obvious I dont have them blocked in my cookies since I have gotten emails from them showing new cards, and immediately when I used my second email to be a potential new customer.

 

Bottom line they are a scam!

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#2 General Comment

re jaquie lawson cards

AUTHOR: Maureen - (United States of America)

i was astounded to see this report about jaquie lawson cards.. i have used this website and service  for over ten years  and have never ever been 'ripped off' i pay $12 per year  ..  for that i can send as many cards a day as i wish . every year  the company write to me and says "your subscription is near  its end  please renew" in actual fact  i now subscribe for two years at a time. never ever have they taken money from me without permission , so maybe the lady should go into her account with  'jacquie lawson' and  make the payments  annual instead of automatic. i think it is very unfair to criticize this company that produces such a nice product and service.  i think the fault lies in the customer not setting up their  subscription correctly. nowdays many companies  have this 'auto renewal' and if you do not want that  the read  all the small print. as far as the company not writing to you . i have in the past written  'contacted ' them  and they have responded  within 24 hours. if a card does not get received or opened they willingly will tell you how to resend  or give you some help or refund.. this  service is  perfectly priced and  as i send maybe  100 cards over the year .. at 12 dollars  that has got to be a  bargain.. to say you saw the 'high price ' of the cards is ridiculous.. they are all included in the one subscription.. so do not say things that are not true .. even the advent calendar which is produced each year now is only priced at $2.00  but the program is unique and provides a 30 day scenic calendar with suprises and new pictures and music every day..  for 2.00  they have my vote .. Maureen  Hinckley Ohio
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#3 Consumer Suggestion

Jacquie Lawson website owned by American Greetings

AUTHOR: Peggytoole - (United States of America)

You should try contacting your debit card company, help@jacquielawson.com and American Greetings. American Greetings is the billing party and parent company. Unfortunately there is a check-box for having your membership automatically renewed, unless you "opt out"  Some people may miss this in signing up, or it could be a mistake on the part  of American Greetings..

Jacquie Lawson is an artist who is not personally responsible for billing and I'm sure is unaware of this problem.  I know that the site has poor customer support because they are a very small company.  But I have always found them to be responsive if you are courteous and give them a few days to reply.  I'm not  a representative of Jacquie Lawson company, but I have used their cards for 3-4 years and have always found them responsive when approached in a pleasant and helpful spirit.

I would also add that the cards are not sold individually- once you have a membership you can sent as many cards as you like. If you have not used the service at all, if you write them a nice email and explain the situation, I would think that they will make some kind of adjustment. They returned my money when I had a complaint over their advent calendars which could not be activated.

Going to the BBB with a complaint for a company in England or posting your complaints here is usually not going to resolve the issue.  The BBB is more effective for local companies. Good luck.
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