Jacquie Lawson This woman practices scams and gets money out of your account every year. I tried to get in touch with her but is not possible since she doesn't have telephone, fax or e-mail address. This my only way Internet

i was astounded to see this report about jaquie lawson cards.. i have used this website and service  for over ten years  and have never ever been 'ripped off' i pay $12 per year  ..  for that i can send as many cards a day as i wish . every year  the company write to me and says "your subscription is near  its end  please renew" in actual fact  i now subscribe for two years at a time. never ever have they taken money from me without permission , so maybe the lady should go into her account with  'jacquie lawson' and  make the payments  annual instead of automatic. i think it is very unfair to criticize this company that produces such a nice product and service.  i think the fault lies in the customer not setting up their  subscription correctly. nowdays many companies  have this 'auto renewal' and if you do not want that  the read  all the small print. as far as the company not writing to you . i have in the past written  'contacted ' them  and they have responded  within 24 hours. if a card does not get received or opened they willingly will tell you how to resend  or give you some help or refund.. this  service is  perfectly priced and  as i send maybe  100 cards over the year .. at 12 dollars  that has got to be a  bargain.. to say you saw the 'high price ' of the cards is ridiculous.. they are all included in the one subscription.. so do not say things that are not true .. even the advent calendar which is produced each year now is only priced at $2.00  but the program is unique and provides a 30 day scenic calendar with suprises and new pictures and music every day..  for 2.00  they have my vote .. Maureen  Hinckley Ohio

You should try contacting your debit card company, help@jacquielawson.com and American Greetings. American Greetings is the billing party and parent company. Unfortunately there is a check-box for having your membership automatically renewed, unless you "opt out"  Some people may miss this in signing up, or it could be a mistake on the part  of American Greetings..

Jacquie Lawson is an artist who is not personally responsible for billing and I'm sure is unaware of this problem.  I know that the site has poor customer support because they are a very small company.  But I have always found them to be responsive if you are courteous and give them a few days to reply.  I'm not  a representative of Jacquie Lawson company, but I have used their cards for 3-4 years and have always found them responsive when approached in a pleasant and helpful spirit.

I would also add that the cards are not sold individually- once you have a membership you can sent as many cards as you like. If you have not used the service at all, if you write them a nice email and explain the situation, I would think that they will make some kind of adjustment. They returned my money when I had a complaint over their advent calendars which could not be activated.

Going to the BBB with a complaint for a company in England or posting your complaints here is usually not going to resolve the issue.  The BBB is more effective for local companies. Good luck.