- Report: #285101
Report - Rebuttal - Arbitrate
Complaint Review: James Smith - National Real Estate Investors
James Smith - National Real Estate Investors14039 South Minuteman Drive. Draper, Utah. 84020 Draper, Utah United States of America
James Smith Scam | Complaints REVIEW: James Smith customers can feel safe confident & secure when doing business with James Smith Real-estate, James Smith Coaching Company and JamesSmithSeries.com. James Smith reinforces commitment to 100% customer satisfaction. James Smith stopped doing business with of 3rd party investor education companies, he had no ownership of or direct control over any customer service issues - That has all changed now. Read how James took the situation into his own hands. Draper Utah
*UPDATE: James Smith - James Smith Real Estate strongly demonstrate their commitment to total customer satisfaction through the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
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SPECIAL UPDATE: January 21 2012: James Smith Real Estate remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. James Smith Real Estate is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, James Smith Real Estate has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, James Smith Real Estate has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever James Smith Real Estate remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
Editor's UPDATE: Positive Rating and Recognition has been given to with James Smith, James Smith Real-estate, James Smith Coaching Company and JamesSmithSeries.com for its Commitment to Excellence in customer service and their commitment to Rip-off Report Corporate Advocacy Program..
EDitor's Comment: Rip-off Report REVIEW: James Smith and his new James Smith Real-estate coaching company get a POSITIVE RATING in customer support from Rip-off Report and we can report that the company is actively fulfilling their commitment to provide excellent customer service to buyers of their real estate training. James Smith also pledges to resolve past complaints and address previous customer service issues. For the past several years James Smith has been an independent speaker teaching real estate investing strategies on behalf of 3rd party investor education companies such as National Real Estate Institute (NRI), National Real Estate Academy (NREA), Millionaires in Training (MIT), Net Marketing Alliance, and other similar companies. James Smith realizes now that this was a big mistake, for himself and more importantly many of their students/customers.
For years students have bought into James Smith's irreverent but engaging presentation style and were attracted to his genuine caring for each student and his unique philosophy of giving back to others through success in real estate. Unfortunately, the companies he spoke for didn't share his commitment to the student nor to customer service and it started to show. Rip-off Report received complaints from students over the last 3 years. Rip-off Report has investigated each of these reports and found that the majority of these complaints were related to customer service issues which James did not directly control. In fact, Rip-Off Report discovered that James Smith had no ownership in any of these companies. Although James spoke for these companies as a contractor, he did not control staffing decisions, product quality, customer service policies, refund policies, nor any other control mechanism to ensure customer service for his students. It was a very frustrating situation for him.
In March of 2008, James took the situation into his own hands. He formed a new company under his ownership and hired CEO (Aaron Osmond) from the Technology Training industry with over 10 years of proven experience in improving customer service at WordPerfect, Novell, and Microsoft's training businesses. In addition, James hired COO (Kim Ferguson) with over 20 years of experience in seminar and event operations to ensure that highest possible quality training experience for his students. James now has direct control of all company staffing, customer service, sales policies, and procedures. In addition, James has formed a new volunteer Customer Advisory Council to represent his students and hold the company accountable for issues and concerns. The Council meets monthly to address customer service issues, needed service improvements, and to discuss ways to grow the company from a student perspective. See www.JamesSmithSeries.com for more information. See www.JamesSmithSeries.com for more information.
Based on Rip-off Report's investigation we have found that James Smith is actively committed to resolving current and past customer complaints quickly and doing everything possible to satisfy its current and past clients. We also believe that the past complaints against James Smith, whether through the Internet or other channels, is still very small when you consider that James has taught over 40,000 students during the last decade. We found that James has thousands of satisfied customers. Even more importantly, James now has full control over the customer service and training experience of his students. Most companies like this would never commit themselves to this level of effort nor would they seek to correct the past as James has done. As such Rip-Off Report Investigation gives James Smith and his new real estate coaching company a POSITIVE RATING in customer support and validate that they are actively fulfilling their commitment to provide excellent customer service to buyers of James Smith real estate training.
Read more about James Smith, James Smith Real-estate, James Smith Coaching Company and JamesSmithSeries.com commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== James Smith - National Real Estate Investors a scam, a Rip-Off Their aim is to sale you and hook you into their pyramid sale scam Draper Utah
I will be begin by sharing the same feelings that others have reported about this company.
The first Real Estate Training the one advertised for 3 days for $6,000. is the first hook, it is very basic and the information can be obtain from a book or at any Real Estate class at a community college. During this 3 day training their aim is to sale you the next step-up training of 5 days for $22,000. where one is going to learn how to make millions in real estate, but while at this 5 day training again their aim to sale you more training and investments opportunities that end up not materializing into anything.
We attended our first training at the end of 2005 then follow with the next training of 5 days in 2006. Then we received a phone call from one of their telemarketing sales people promising us full return if not satisfied I am ashame to report how much we have been taken by this company but it is in the thousands. During the trainings,some of the presenters report how they are involved in charitable organizations donating thousands of dollars the name of God is even mention during the presentations so the feeling is that this people are nice and caring and they have your best interest at hart "Don't be a fool" Their only interest is to get as much of your money as they can.
I have file a report with several state and federal agencies, for those living in California it might do us well to file with the State attorney general I notice that the majority of people reporting on this company are from California so lets get together and join forces
Sylvia Roseville, California
This report was posted on Ripoff Report on 11/15/2007 10:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/James-Smith-National-Real-Estate-Investors/Draper-Utah-84020/James-Smith-Scam-Complaints-REVIEW-James-Smith-customers-can-feel-safe-confident-secu-285101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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