SPECIAL UPDATE: January 21 2012: James Smith Real Estate remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. James Smith Real Estate is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report REVIEW:
To date, James Smith Real Estate has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, James Smith Real Estate has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever James Smith Real Estate remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Editor's UPDATE: Positive Rating and Recognition has been given to with James Smith, James Smith Real-estate, James Smith Coaching Company and JamesSmithSeries.com
for its Commitment to Excellence in customer service and their commitment to Rip-off Report Corporate Advocacy Program..
EDitor's Comment: Rip-off Report INVESTIGATION: James Smith and his new James Smith Real-estate coaching company get a POSITIVE RATING in customer support from Rip-off Report and we can report that the company is actively fulfilling their commitment to provide excellent customer service to buyers of their real estate training. James Smith also pledges to resolve past complaints and address previous customer service issues. For the past several years James Smith has been an independent speaker teaching real estate investing strategies on behalf of 3rd party investor education companies such as National Real Estate Institute (NRI), National Real Estate Academy (NREA), Millionaires in Training (MIT), Net Marketing Alliance, and other similar companies. James Smith realizes now that this was a big mistake, for himself and more importantly many of their students/customers.
For years students have bought into James Smith's irreverent but engaging presentation style and were attracted to his genuine caring for each student and his unique philosophy of giving back to others through success in real estate. Unfortunately, the companies he spoke for didn't share his commitment to the student nor to customer service and it started to show. Rip-off Report received complaints from students over the last 3 years. Rip-off Report has investigated each of these reports and found that the majority of these complaints were related to customer service issues which James did not directly control. In fact, Rip-Off Report discovered that James Smith had no ownership in any of these companies. Although James spoke for these companies as a contractor, he did not control staffing decisions, product quality, customer service policies, refund policies, nor any other control mechanism to ensure customer service for his students. It was a very frustrating situation for him.
In March of 2008, James took the situation into his own hands. He formed a new company under his ownership and hired CEO (Aaron Osmond) from the Technology Training industry with over 10 years of proven experience in improving customer service at WordPerfect, Novell, and Microsoft's training businesses. In addition, James hired COO (Kim Ferguson) with over 20 years of experience in seminar and event operations to ensure that highest possible quality training experience for his students. James now has direct control of all company staffing, customer service, sales policies, and procedures. In addition, James has formed a new volunteer Customer Advisory Council to represent his students and hold the company accountable for issues and concerns. The Council meets monthly to address customer service issues, needed service improvements, and to discuss ways to grow the company from a student perspective. See www.JamesSmithSeries.com for more information. See www.JamesSmithSeries.com for more information.
Based on Rip-off Report's investigation we have found that James Smith is actively committed to resolving current and past customer complaints quickly and doing everything possible to satisfy its current and past clients. We also believe that the past complaints against James Smith, whether through the Internet or other channels, is still very small when you consider that James has taught over 40,000 students during the last decade. We found that James has thousands of satisfied customers. Even more importantly, James now has full control over the customer service and training experience of his students. Most companies like this would never commit themselves to this level of effort nor would they seek to correct the past as James has done. As such Rip-Off Report Investigation gives James Smith and his new real estate coaching company a POSITIVE RATING in customer support and validate that they are actively fulfilling their commitment to provide excellent customer service to buyers of James Smith real estate training. Read more about James Smith, James Smith Real-estate, James Smith Coaching Company and JamesSmithSeries.com commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
James Smith Real Estate, Net Marketing, Celebrity Conference Pressure Sales Tactics, False Promises, Upselling, Expensive Seminars, Almost Impossible Cancellation, Runaround on Telephone Ripoff American Fork Utah
My Boyfriend and I attended the Celebrity Conference in Orlando Florida this December. We found out about it through a mailing from Donald Trump's company, which also touted that his right hand man, George Ross would be there to speak. So we signed up for the seminar, really excited to hear the man speak, and figured we'd get some great information on real estate investing.
Needless to say, it was one big sales pitch from one speaker to the next with price tags of $2,000 to $6,000 for their seminars. We fell for two of the seminars, with their big promises of making big money and learning how to break out of the rat race. Once we left, we still felt good about our purchase, until I researched the Internet the next morning. To my chagrin, there were unlimited complaints easily found on this company. It took more research to find out who they actually did business as (Net Marketing, LC) and figure out how we were going to cancel these seminars.
It seemed it would be easy, since they provide telephone numbers to call and cancel with, but after those sales pitches and big price tags, neither he nor I trusted this company one bit. So we researched on the Better Business Bureau's web sites, which had complaints on this company and how to handle your cancellations. Immediately, I drew up cancellation letters, signed them and sent them certified mail to the company's address, also copying our credit card companies and the Better Business Bureau in Utah.
So far, we've been able to cancel one of the seminars, only because my boyfriend got a hold of a squeamish sales person in that department, and was able to get a return authorization number from him. The other department, the real estate department, had been nothing but extremely difficult in getting hold of and verifying our cancellation. We've since left 2 messages for the return department, awaiting a return authorizaion number.
In my experience, it is not even worth going to these so called seminars, and if you do, do NOT purchase their seminars. It's not what they promise, and they're only going to upsell more expensive services to you.
If this company ends up charging our credit cards anyway, they're going to have a real problem!