January 25, 2013
Janian & Associates
Real Estate Litigation Department
1156 North Brand Boulevard
Glendale CA, 91202-2582
Tel: 877-369-4LAW Ext 116
RE: Bank of America Federal Home Re-Modification Loan
Dear Mr. Janian:
This letter is regarding the retainment of your services, beginning in, 2010.
During this period, up through 2011, your employees did not keep in touch, return calls, updating me regarding the
Federal Home Re-Modification Loan from Bank of America, the servicer of my loan.
In fact, March,2011, I called and spoke directly to Sarah Heil, who works in the loan department. Within that call, I found out that your employee(s) spoke to her ONE TIME IN THE ENTIRE PERIOD YOU WERE RETAINED. She stated she left numerous messages and never received a call/fax/email in return.
In March, 2011, my re-modification loan was terminated due to lack of information on YOUR PART.
No calls returned
Did NOT have a working relationship w/B of A employee, Sarah Hale AS INFORMED
Only had ONE conversation with Sarah Hile during entire period
Continual statements about not receiving documentation
Continual requesting documentation every few weeks
Suspicious persons contact and calling
Continual changes in parties taking over case
Are ANY of THESE EMPLOYEES STILL EMPLOYED WITH YOUR COMPANY? I ask, because, every few months, suddenly each disappeared. I believe they are fraudulent as well. I firmly believe you and your company are simply con artists disgusted as doinglegitimate business with desperate homeowners.
2 During several conversations, my wife and I made it perfectly clear we wanted Mr.Janian, who, apparently is the head of your offices in Los Angeles County callus back. Neither I, nor my wife ever received a call back to discuss our situation.
Our file apparently was transferred to many people and our personalpaperwork was lost or couldnt find it was the habitual answer when we asked where the initial paperwork was.
You LOST my social security number?
You LOST my paycheck stubs my private information THAT MANY TIMES?
You have now made my loan payments $28,000 in arrears.
You continually advised me NOT TO MAKE ANY PAYMENTS because, if we did, quote, it would look (to Bank of America) like we had the money to make the payments. YOU cost me thousands of dollars, have now allowed my mortgage to be promoted up nearly $400 MORE a MONTH! You did NOT assist me in a re-modification loan rather something costing me more now than I can afford.
You were entrusted in providing a service that you did not.
You have now been caught lying while taking total advantage of a family that was barely making their payments in fact you took money literally out of the mouths of our family: the gas that heated our house, the needs of a family with a special needs child.
Due to your unscrupulous behaviors, I am demanding all our money be refunded immediately. And, because you DID NOT
perform your job, I am expecting the additional sum of $10,000. for all (of) the time you lied to us, lied to our lien holder, and stalling the re-modification process. Consider this a drop in the bucket, considering what you have cost us financially, as well as emotionally.
We all but lost our home due to your neglect, intentional deceit as well as not returning our calls immediately, after you have had all our money.
If not, we are confident of a positive win in a court against you, your company and employees for such neglect. I have
already spoken with our lien holder on many occasions and can assure you that ONLY ONE TIME did your employee, Candace, ever speak with the bank, and she was told to submit paperwork that never was submitted, one year later.