- Report: #582559
Report - Rebuttal - Arbitrate
Complaint Review: Janian and Associates
Janian and Associatesglendale, California United States of America
Janian and Associates 10/2009 - 03/2010 - Where is the justice??? glendale, California
*UPDATE EX-employee responds: Ex employee
*Consumer Comment: DEMAND REFUND OF $3300.00
*Consumer Comment: JANIAN IS NOT TO BE TRUSTED
*Consumer Comment: Very interested in the final result
*General Comment: WAITING ALSO
*Consumer Comment: TO MICHELLE CADWELL, JANIAN AND ASSOCIATES -I FIND YOUR CLAIM THAT YOUR GAVE THE REFUND UNBELIEVABLE!
*UPDATE Employee: Dear Angry and Frustrated
*General Comment: It is not illegal to Charge for Mod services
*Consumer Suggestion: Options
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Janian contaced me and insisted that they are not like the "other" places claiming to satisfy loan modifications. I took their word for it. After speaking with the associate for about 2 weeks, I signed the contract and sent them $2,900 - of which I really didn't have to send. I was behind on my mortgage - the money should have gone to them. In this process, I was told that I didn't have to pay my mortgage if I didn't want to and they would prevent my home from going into foreclosure. 30 days ago, my home was placed into foreclosure status. I had been through 3 negotiators at this point, and I was NEVER notified when my file had changed hands at Janian.
I rarely received return calls or return emails to my requests for status updates. The customer service is lousy, and I would not recommend them to anyone. If they have worked well for other people, great. But my experience with them was and still is poor. I was the one contacting my lender, giving them the information that I had already given to Janian...twice!
They claimed they were unable to help me and my file was closed at Janian in late February, and I am awaiting my refund. I have since contacted my mortgage company and worked out a modification - within a week! I have taken care of my mortgage, not Janian.
I have contacted Janian for 2 weeks attempting to get the status of my refund. I rec'd a call today from a lady who completely blew me away. She told me all sorts of things that were on my file that were not true! Poor, poor, poor! She then told me she didn't know why I was contacting her. Do these people not listen to their customers?? Seriously???
My refund will be in my hands next week. Or, at least that's what I was told - should I trust them?
This report was posted on Ripoff Report on 03/18/2010 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Janian-and-Associates/glendale-California-/Janian-and-Associates-102009-032010-Where-is-the-justice-glendale-California-582559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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