Janian and Associates Michelle Cadwell lack of communication,no return of phone calls, file was constantly switched to different people who knew nothing about my file. Internet

I hired Janian and Associates in October of 2009 I am currently still in process of trying to get my loan modified. From the begining of the process I did my research on the company and check with the BBB and checked the attorneys bar number and they had a A rating. To this day they currently have an F rating and hundreds of complaints. My biggest complaint with this company is not returning phone calls, switching from one person to another, constant turnover in the company, never contacting lender as promised, I went through 8 people in this company that were suppose to be working on my file. The first was Hadie and then the next week I was told she was no longer there and after that it was one after another and the last I thought was going to be Michelle Cadwell which I was first told that she would return my call and then it was she's out of the office and then it was she took a leave of absence. So which is it! 13 month's later and I'm still not modified, yes I got my 3 trial payments and made them on time but the company was to follow up and resubmit updated financials,2 recent paystubs and hardship letter. The first response I received from them was a woman by the name of Annilu who sent me an email with the wrong lender name and wrong modification amount that 2 months ago and then I received another email from someone named Jacob who also knew nothing about my file. I've recently made a 4th payment and updated my own financials, pay stubs and hardship letter. I paid this company 2900. to modifiy my loan and I'm having to do all the work myself. There were numerous times the lender stated they never received the information that Janian and Assoc. promised to send and never returned phone calls. I would never recommend this company to anyone!!!!! It has been the worst experience ever.