• Report: #500048

Complaint Review: Janice Powell's Teeth Whitening, Celebrity Smile, Dazzle White, Smile Brite, EZ Bright

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  • Submitted: Thu, September 24, 2009
  • Updated: Tue, October 06, 2009

  • Reported By: John — Palm Harbor Florida USA
Janice Powell's Teeth Whitening, Celebrity Smile, Dazzle White, Smile Brite, EZ Bright
www.smilebrite.com Internet, Arizona United States of America

Janice Powell's Teeth Whitening, Celebrity Smile, Dazzle White, Smile Brite, EZ Bright AKA Clean Whites,Clean Whites teeth whitening products Offered free products ,sml chg for ship only, later found out over $150.00 in charges appeared on crdt card ,fine prnt Also svrl othr unk chgs Internet Arizona Distraction experts....they lul you to sleep with how wonderful their product is...then they trap you once they have your credit card number. Internet, Arizona

*UPDATE Employee: Hello,

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I saw the ad in a reputable place (Roadrunner Homepage) it toutes ABC CNN CBS USA Today and Forbes. It offered a duel products of teeth whiteners FREE for only shipping charges. This was discovered by an average mom and she even found a discount on the shipping charges.


I looked it over and clicked on it and did get the discount on the shipping and when all was done I did get the order of the two teeth whitening products free for only the shipping charges. I was very careful to be sure my credit card was only charged the nominal shipping charges.


I did not see anything about any cancellation so I thought it was a deal whearas if you like the product you order more.


I received the two products and began to use them. Frankley I did not see that much difference after a week. After about two weeks I didn't see that much difference and just tossed the products.


I got my credit card statement and was charged over $90.00 for one and over $50.00 for the other. In addition there were other charges for a health club and a diet program which I didn't even see either one.


I am working with my credit card company to get my money back.  


This report was posted on Ripoff Report on 09/24/2009 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Janice-Powells-Teeth-Whitening-Celebrity-Smile-Dazzle-White-Smile-Brite-EZ-Bright/Internet-Arizona-/Janice-Powells-Teeth-Whitening-Celebrity-Smile-Dazzle-White-Smile-Brite-EZ-Bright-AKA-500048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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