• Report: #506890

Complaint Review: Janice Powell's Teeth Whitening, Celebrity Smile, Dazzle White, Smile Brite, EZ Bright

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  • Submitted: Fri, October 09, 2009
  • Updated: Fri, November 27, 2009

  • Reported By: angie — chattanooga Tennessee USA
Janice Powell's Teeth Whitening, Celebrity Smile, Dazzle White, Smile Brite, EZ Bright
51 west center st #201 Orem, Utah United States of America

Janice Powell's Teeth Whitening, Celebrity Smile, Dazzle White, Smile Brite, EZ Bright I sent for the free trial they advertised.I recieved the product and was charged 93.00.I opened the outside bag to get the # and was told there wasn't a free trial and can't return because it is open. Don't use the product smile brite! don't fall for the free trial they advertise Orem, Utah

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

*General Comment: This customer was scammed!

*UPDATE Employee: Hello,

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I sent for a free trial of smile Brite as advertised.I recieved the free trial but did not open the package.3 days later I am charged 92 dollars and some change to my card. I looked everywhere on the package for a phone # to call so I could resolve the issue.


As it turns out there isn't and # or email on the outside of the package.I opened the outter bag of what i thought was a free trial to look for a #.The product itself is still wrapped in a unopened bag.I found the # and called.


After waiting for a while amy took my call. She proceded to tell me how no where on their web site does it say free trial. But the link to it says" SMILEBRITE free trial ".Amy proceded to tell me that since the package was opened it was not returnable. I asked to speak with the supervisor.


Amy said" he is busy" I told her i would wait. she continued to tell me that he will just say the same thing she has said.as he did! I am a single mother of 3 kids trying to take a short cut to get whiter teeth and in the end it has been very costly.


This report was posted on Ripoff Report on 10/09/2009 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Janice-Powells-Teeth-Whitening-Celebrity-Smile-Dazzle-White-Smile-Brite-EZ-Bright/Orem-Utah-84057/Janice-Powells-Teeth-Whitening-Celebrity-Smile-Dazzle-White-Smile-Brite-EZ-Bright-I-s-506890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Claudia Allair - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 UPDATE Employee

Hello,

AUTHOR: Michelle Chako - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
Respond to this report!
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#3 UPDATE Employee

Hello,

AUTHOR: Falon Tylor - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
Respond to this report!
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#4 UPDATE Employee

Hello,

AUTHOR: Martin Maureen - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#5 General Comment

This customer was scammed!

AUTHOR: pnemosiene - (USA)

After reading this report and the rebuttal provided I opened a new tab and typed in Smile Bright, immediatley on Google's results page I found the smile Bright site, the first one, and next to it said "Get a Free Trail of America's #1 Teeth Whitening Product Here!" When I clicked on the link the first thing I saw was a 14 day risk free trial. After reading the terms it states that the trial is 14 days, the representative lied when they said it could not be returned after being opened because the terms clearly say to use the product and to call within that 14 day trial to cancel the product and obtain a shipping label from the company to return the product, with a shipping fee of $6.99 or a $79.95 charge will be charged. I think this company scammed this person intentionaly with trickery and I think if this is a fluke then the employee should be fired immediatley for incompitence. I do'nt reccomend doing business with this company as it has rules designed to trick the customer into failing to cancel or send the product back on time. Stay away go to Wal-Mart and get crest whitestrips. I hope you got your money back.
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#6 UPDATE Employee

Hello,

AUTHOR: Tammy Lance - (USA)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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