• Report: #1044789

Complaint Review: Jared galleria of jewelry

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  • Submitted: Sat, April 20, 2013
  • Updated: Sat, April 20, 2013

  • Reported By: Stillfromny — Wendell North Carolina
Jared galleria of jewelry
375 Ghent rd Internet United States of America

Jared galleria of jewelry Harassing collection practices Internet

*UPDATE EX-employee responds: Phone Harrassment

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This company has very harassing collections. If your payment is one day late, they will start calling you 10-15 times per day starting at 8am. My husband asked them if they're hard up for money? I mean, this is harassment

We have everything saved on our cell phones to show how many times they call. !

We've spent over $6,000 at jared and ALWAYS make our monthly payment. A few days late? Maybe but never more than a week.

The fact that they know our payment history yet still feel the need to call excessively shows poor business practice.

Oh, not too mention my husbands wedding band - the diamond fell out of it about 5-6 times, we had to keep brining it back to be fixed and his new ring causes a sore and itches his finger.

Poor product, poor customer service,poor business.

This report was posted on Ripoff Report on 04/20/2013 07:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jared-galleria-of-jewelry/internet/Jared-galleria-of-jewelry-Harassing-collection-practices-Internet-1044789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Phone Harrassment

AUTHOR: Monica - ()

 Lawsuits concerning phone harrassment is nothing new to Sterling Inc.  They have their own in-house credit (not an outside lender like GE Money) and therefore use excessive tactics to recover payments.  The most important thing to remember if you are trying to file a complaint or lawsuit due to collection harrassment is to document, document, document.  Every time and date they called, who you spoke with (by name), the nature of the call (language that was used, any perceivable threats, etc.), and if you feel like you are being abused as a comsumer, then pay off the account and close it.  If you are dilligent in your documentation you can absolutely win a suit.  There are laws protecting consumers for this very reason.  The laws aren't put in place to protect the people who make credit purchases and never pay, they are made for people just like you and your situation.  You do not have to put up with this.  The "no interest" is very inticing, but keep in mind, many jewelry stores can offer this.  I have personally worked for four jewelers (including Sterling) that offered "no interest", and there truly is none, but you have to play the game their way.  If you aren't willing to put up with the calls then of course, the first thing is to make timely payments, but since this isn't a perfect world and things don't always go according to plan, consider layaway instead.  You have to wait to wear the jewelry, but they won't harrass or penalize you if you are a few days late.  And one benefit to layaway is, when they are coming up on a large event where they are expected to reach a certain sales goal, you can often negotiate a lower price to pay off your layaway because the money from the layaway sale doesn't count towards the store's sales goal until it is paid in full.  This gives you negotiation leverage and can save you hundreds, sometimes even thousands of dollars.

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