• Report: #961870

Complaint Review: Jasper Contractors Verified REVIEW: Jasper Contractors commitment to customer satisfaction. Jasper Contractors experienced roofers, HVAC Heating Air-conditioning technicians residential / commercial

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  • Submitted: Mon, October 29, 2012
  • Updated: Mon, November 19, 2012

  • Reported By: Ripoff Report Verified Staff — Tempe Arizona USA
Jasper Contractors Verified REVIEW: Jasper Contractors commitment to customer satisfaction. Jasper Contractors experienced roofers, HVAC Heating Air-conditioning technicians residential / commercial
12485 Airline Highway Baton Rouge, Louisiana United States of America

Jasper Contractors Verified REVIEW: Jasper Contractors commitment to customer satisfaction. Jasper Contractors experienced roofers, HVAC Heating Air-conditioning technicians residential / commercial client needs. Jasper Contracting are fully-staffed, fully-equipped to handle any size roof replacement or HVAC project. Jasper Contractors teams standing by to help make the replacement or repair process a little bit easier. Jasper Contractors is 100% confident in their workmanship & products and provide a variety of warranty plans to serve in our customers best interests. Certified, licensed, bonded, insured. Free roof inspections, assistance navigating insurance claims. Jasper Contractors roofing or HVAC services, you can rest assured they will do whatever it takes to provide a positive customer experience. Ripoff Report Verified .. businesses consumers can trust.

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Ripoff Report REVIEW / Jasper Contractors Commitment to Customer Satisfaction

Jasper Contractors joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Jasper Contractors is Rip-off Report Verified


Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers. [continued below]....
.....' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

By Ripoff Report Verified

Jasper Contracting approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to ensure the member business does what they agreed to. The people at Jasper Contractors did just that.

Jasper Contractors has gone through great lengths to make sure they try and resolve any and all customer issues. Jasper Contractors has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Jasper Contractors stated We understand that owning a home is not only a significant investment but also a huge responsibility. We want our customers to know that everything we do is in their best interest, and that our goal is to ensure that their roofs are well protected against any future storms and stress upon performing regular maintenance on their HVAC units. In our ongoing quest for excellence, it is our number one priority to treat our customers and employees with respect and dignity.

JASPER CONTRACTORS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

Jasper Contractors is a privately owned national roofing and HVAC company headquartered in Baton Rouge, LA. Our roofing division, Jasper Roof, has been serving 12 cities nationwide with their roofing needs since 2004. In 2011 we launched our HVAC division, Jasper Air, in the Dallas and Phoenix markets. Our mission is to be the nations go-to roof replacement and HVAC company while providing quality workmanship and the highest level of customer service. Jasper Roof is an Owens Corning Platinum Preferred Contractor, a member of the National Association of Home Builders, and part of the Manta organization. Jasper Air is a certified Trane Comfort specialist and a member of the Air Conditioning Contractors of America association. Both divisions are also in good standing with the Better Business Bureau.

Statement from Jasper Contractors Owner and CEO

My name is Brian Wedding and I am the owner and CEO of Jasper Contractors. I would first like to convey my appreciation for taking the time to learn about Jasper Contractors and our presence within the roofing and HVAC industry. Even before the inception of our company in 2004, I have been a huge proponent of WOW customer service. I have translated the importance of building a positive customer experience to the company culture here at Jasper because our ultimate goal is to build customers for life. That being said, a stringent focus on quality workmanship and excellent customer care are often stressed upon both in the office and out in the field. Jasper Contractors is an established household name in many of the cities we work in; the last thing we want to be related to is storm chasers because that is far from who we are. I understand that being in business since 2004 and servicing thousands of roofs and HVAC units a year, negative reviews are inevitable. But since we are constantly looking for ways to improve, these reviews are viewed as a learning tool and an opportunity to make things right. You can rest assured that we do whatever it takes in order to come to a mutual understanding and resolution with unsatisfied customers. Lastly, I would like to extend an invitation to anyone who still has doubts about our company to let us prove our high standards because we would love to earn your business.

At Jasper Contractors, we pride ourselves on carrying top of the line products and equipment. Our roofing division was named an Owens Corning Platinum Preferred Contractor meaning we are able to provide all of our customers with the highest quality shingles at the lowest price. All of our roofing customers also receive a complimentary upgrade to the Owens Corning architectural grade shingles at no extra cost to them or their insurance company. All of our roofing products also come with a warranty to create a worry free replacement for the customer. Our HVAC division, Jasper Air, carries Trane certified equipment which includes their standard manufacturers warranty.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, Jasper Contractors is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at Jasper Contractors and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give Jasper Contractors a positive rating. Jasper Contractors made efforts to ensure that all customers were satisfied and assured Ripoff Report that the company has an improved business model that features customer satisfaction as the top priority.

Brian Wedding, the owner and CEO of Jasper Contractors, stated I understand that being in business since 2004 and servicing thousands of roofs and HVAC units a year, negative reviews are inevitable. But since we are constantly looking for ways to improve, these reviews are viewed as a learning tool and an opportunity to make things right. You can rest assured that we do whatever it takes in order to come to a mutual understanding and resolution with unsatisfied customers.

STATED IMPROVEMENTS FROM JASPER CONTRACTORS.

Their policy is to continue to initiate contact with all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Jasper Contractors is willing to go beyond the call of good customer service and do what it takes to build customers for life.

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

Beware of contractors who are unable to provide proof of insurance or licensing. Many times homeowners are taken advantage by these individuals offering services for an unusually low cost to get their foot in the door. However, more often than not, the work performed leaves the homeowner at risk due to improper repairs and/or failure to comply to safety codes. After natural disasters or damaging storms, homeowners are often bombarded with what are known as storm chasers. These are often unlicensed and insured individuals who pose as legitimate roofing contractors. The work performed is rarely up to code and of poor quality. Most importantly, when the homeowner experiences issues with the workmanship, these storm chasers are already long gone, leaving the homeowner stuck with a massive repair bill. No matter who you choose to perform work on your HVAC unit or roof, please be sure that you are well protected by choosing a well established and trusted contractor in your local area.

*Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that Jasper Contractors will do whatever it takes to make sure their customers are properly taken care off.

In the future, if anyone has any complaints or concerns with Lucas Auto Care, you are invited to contact them directly via email: customerresolution@jasperinc.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Jasper Contractors directly at 225-686-5050, and ask for Stephanie Lammers, Social Media Coordinator.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Jasper Contractors or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Consumers can feel safe confident and secure when doing business with Jasper Contractors.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Jasper Contractors Commitment to Excellence and Consumer Satisfaction. .....

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..


..by consumers, for consumers
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This report was posted on Ripoff Report on 10/29/2012 11:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jasper-Contractors-Verified-REVIEW-Jasper-Contractors-commitment-to-customer-satisfaction-Jasper-Contractors-experienced-roofers-HVAC-Heating-Air-conditioning-technicians-residential-commercial/Baton-Rouge-Louisiana-70817/Jasper-Contractors-Verified-REVIEW-Jasper-Contractors-commitment-to-customer-satisfaction-961870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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