- Report: #779025
Report - Rebuttal - Arbitrate
Complaint Review: Jasper Roofing
Jasper Roofingcommerce city, Colorado United States of America
Jasper Roofing REVIEW: Jasper Rooofings executives, employees go above and beyond the call of good customer service to make sure all their customers are pleased with the services performed. Their approach to business is focused on providing the highest customer satisfaction in the industry.
*UPDATE: Jasper Roofing pledges their commitment to always improving their operations by joining Ripoff Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Jasper Roofing Ripoff Report Verified
EDitors UPDATE: Positive rating and recognition has been given to Jasper Contractors for its commitment to excellence in customer service.
Ripoff Reports discussions with Jasper Contractors have confirmed a commitment by the company to customer satisfaction. This means that customers can expect that the company will diligently take whatever measures necessary to come to a mutual understanding in regards to any and all service issues. In their ongoing quest for excellence within the communities they serve, Jasper Contractors listens carefully to customer concerns and uses them to learn from past mistakes in order to become more efficient as a company.
Jasper Contractors owner and CEO, Brian Wedding, has informed us that even before the inception of our company in 2004, he has been a firm believer in the importance of delivering incredible customer service. [continued below]....
As a successful entrepreneur, Mr. Wedding feels it is imperative to listen to his customers and to respond promptly and considerately. By always putting his customers first, Mr. Wedding hopes to maintain Jasper Contractors reputation as a trustworthy and reliable company in the roofing and HVAC industry. Jasper Contractors takes employee satisfaction seriously as well and strives to promote a positive working environment by encouraging feedback from associates on a regular basis.
Jasper Contractors recognizes that complaints posted on Ripoff Report regardless of validity are issues that need to be addressed and not ignored. With the feedback generated by Rip-off Reports Investigation Jasper Contractors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The Following information provided in this report is based on comments made by Brian Wedding and his staff during an on-site inspection held by a third party verification company with no biases toward Jasper Contractors.
Jasper Contracts is a roofing and HVAC company located in twelve cities nationwide. Their target market is everyone because everyone has a roof over their head, whether that be at work or at home. The company believes that their size and various awards they have won set them apart from other companies in their industry. Additionally, they believe they are a competitive employer because they offer benefits such as company vehicles and insurance coverage for their employees and their families with no out-of-pocket costs.
The sales process at Jasper starts out with a salesmen knocking on homeowners doors. Occasionally, their sales force focuses on an area where damage has occurred due to storms or environmental conditions. While meeting potential customers, the salesperson is responsible for explaining to the homeowner the services Jasper can provide. At this time, the salesperson explains the steps it will take to complete the roof installation and provides advice when dealing with the homeowners insurance company. Additionally, the salesperson will aid in working with the insurance adjustor to assess the damages. During the entire sale and installation of the product, a representative from Jasper stays in constant communication with the client to ensure they are receiving the best customer care possible.
Jasper has noted that there are some areas of concern that need improvement internally, such as some of their methods of communication. Currently, they are taking an active approach on implementing new systems. For example, all of their employees are now given Android phones to ensure that orders can be processed right away. Additionally, employees have special email addresses for billing to make sure orders are taken care of in a timely manner.
One of the most common complaints Jasper receives is they occasionally leave nails behind after a job is complete on the ground. Jasper states that they go back out to the site and provide a magnetic sweep to clear the nails left behind. The other complaint the company commonly receives is in regards to the customers invoice being different than the quoted price. This is usually due to supplemental damage to roof that cannot be seen until the original roof has been taken off. Jasper does their best to explain this to customers. Additionally, the company states that if clients are dissatisfied with something, they send a representative onsite within twenty-four hours of being notified. They work with the homeowner until the situation is resolved.
Jasper has received many complaints from former employees in the sales department in regards to their termination policies. The company stated that they have put new training in place for the sales department which they feel helps to retain employees.
Since Jasper Contractors has been a part of Ripoff Report Consumer Advocacy Program, changes have been made to do whatever it takes to make the client happy. Japer is now requesting satisfaction surveys from current customers, they have more field managers working onsite, and they work to fix problems with-in twenty-four hours. They also have learned to communicate better with their customers and are implementing that through a blog and responding to the complaints on Ripoff Report. Jasper feels as though it is beneficial to defend how they are represented in their industry.
In summary, after our investigation, which included discussions with Mr. Wedding and many of his past and current associates, Ripoff Report is convinced that Jasper Contractors is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
Check out Jasper Contractors and Jasper Roofing website
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Jasper Roofing Denver Promises and lies -deseptive business practices commerce city, Colorado
In Ft Collins we recently had a huge hail storm blow through, contractor after contractor stopped by with the "best deal in the business". Jasper seemed to be the only company that was going to do an honest job for us.
We had two home that were damaged in the storm so we wanted them both fixed by one company because we figured it would be less hassle.
We signed two roofing contracts that gave us 3 days to back out, otherwise it was a binding contract.
We were promised a $500.00 "sign allowance" for advertising on one home and another $250.00 for the second home.
We were told that they would not include this in the bill that they sent to the insurance company, but that it would be written as a second agreement with us.
- Sounded a bit fraudulent to me, but I don't know if or how they bury that cost in the bill they give to the insurance company. All I was assured, was that I would be paid this amount for advertizing, and I have two written contracts that are signed by an agent for the company that say exactly that - we will be compensated for keeping a sign in the front yard.
We were promised that the job would be completed in one day and we had about two weeks to wait for the service.
A day or two before the job was to be completed, we received a phone call from the Jasper Rofing agent saying theat there was a scheduling conflict and that the job would be delayed. We waited several days into the next week and still no call about rescheduling.
I called the company to ask what was going on and was given the run-around. Around a week later I finally made contact with the agent who sold me the roof and he told me that they couldn't do our second home because they wouldn't make enough money on it, the roof was too small for them.
I called them and told them that I expected to be compensated for the advertizing even though they weren't going to do the job. Their signs had been up in my yard for three weeks at this time. And several neighbors had subsequently signed up with Jasper Roofing, I'm sure because they saw that others in the neighborhood were using the same company
When I called the company and told them I expected them to complete the job as described in the two signed contracts I have in my possession, they treated me like crap, verbally berated me for assuming that what I had in my hand was actually a contract, and that they should do the job they agreed in writing to do.
All I can say is that when they "sell" you a roof, they will not honor their contract, they'll lie to you, and treat you like S$%^ when you try and follow up. I can only imagine what they would be like if you had trouble with your roof while it was still under warranty.
My neighbor was promised $100.00 for referring my business to Jasper. I Never did see any of the money for the sign allowance, nor did my neighbor get any money for referring me to the company.
STAY AWAY - they will lie to you and not honor their contractual obligations.
This report was posted on Ripoff Report on 09/20/2011 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jasper-Roofing/commerce-city-Colorado-/Jasper-Roofing-REVIEW-Jasper-Rooofings-executives-employees-go-above-and-beyond-the-call-779025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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