On June 5th, my husband received an e-mail to entice him with a $250.00 gift card from Wal-Mart. Upon the completion if the survey's, he had to do 2 "promotional offers." He selected JavaTrimDiet Coffee with Hoodia and another company as well. It states on this website, that the coffee is "FREE" and you only have to pay a $4.87 shipping fee. This is what it says in order to trick you into paying.
On June 9th, I was looking at our account on our banking institutions website, and discovered that this company had taken out $85.90 from us. When I called at 2:08 PM CST, and informed them that the coffee was for free, they kept telling me to look at their terms and services. I told them that I had, but that is NOT what I had agreed to. I had agreed to pay the $4.87 and the coffee was for free. They called me a liar, told me to shut up, and this aggravated me to the point that all my manners went out the door. I started to yell at them saying that There was nothing like this when we signed up for the offer and that we wished to cancel any and all shipments. They turned around and said that they will NOT cancel our account. They proceeded to inform me that it would cost me , at first, $35.00, then it went up to $ 50.00, then it went up to $75.00.
I informed them that I will go to my bank and stop payment on this transaction and they informed me, that they have our account information and they will do what they want with it. I told them that had better not, that was considered bank fraud, they said prove it "b***h" and hung up on me. I called back asking for a supervisor or a manager, and the person told me that they were in a conference. When I called back an hour kater, they went to lunch. I called yet again, and informed them who I was, they kept putting me on hold and arguing that I am in the wrong and why don't I just shut up and pay. When I refused, they busted out the terms and services again. When I informed them that it was poorly written and poorl;y done, they said with an attitude, " you're a liar, and we rather speak to Robert than you b***h." Then they hung up on me.
When my husband got home from work, I told him that he has to call, and they pulled the same stunt they did with me, they informed him of the terms and services agreement, when my husband told them that we are within our legal rights, they really became ignorant with us. They told my husband to tell me to shut up " cuz I am talking" and when I do shut up they will tell him what will happen. He told her that he did not want to hear her B.S, we just want to cancel the account. She, then,proceeded to tell him that that will be a $35 charge, then she got her supervisor. When she came on the line, she was rude from the get go, and told him to hurry up because she was going to tell him how it was going to be, when I heard that, I took the phone from him and I told her what it was going to be. I told her that I have it in black and white ( about the coffee being free) she called me a liar, and hung up on me.
When I called back, yet for the 6th time. They had already spread around in their workpplace about me and the girl was extremely unprofessional. I told her that I am seeking damages from me not being able to do my home based business because I have been on the phone all day trying to sort this whole thing out, and being on the computer trying to find out where they were located because when I had called previously and asked the girl, she had refused to give me that information. After I had spent over 3 hours on the phone and on the computer trying to find them, I had lost $250.00 in a days wages. Which I am seeking for lost wages, and mental anguish.
When I had called for the last and final time, the
operator was like, " You are known and we were told NOT to talk to you at all, just to take down your name and number and MAYBE someone will get back to you." When I tried for the last time to explain that they were in the fault, she referred me to their terms and services agreement,I then asked her who wrote that a 3 year old. It dcontradicted itself from the first paragraph down to the last paragraph.She was like sighing very loudly and acted like I was an idiot. When I told her fine get someone to call me back, but make sure they give me a FAX number so I can fax them the promotional offer , where it says for free, she then said you're a liar cuz we dont do that. I told her that I have in black and white, then she hung up on me. That ended everything. I also contacted the BBB on them. I was informed that they do over 2,000 companies.
U.S.A. EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.