• Report: #821571

Complaint Review: Jazz Audio

  • Submitted: Thu, January 12, 2012
  • Updated: Thu, January 12, 2012

  • Reported By: Jessica — Miller Place New York USA
Jazz Audio
1206 Middle Country Rd Selden, NY 11784 Selden, New York United States of America

Jazz Audio Terrible Experience, Terrible Work Selden, New York

*Author of original report: 2.5 years later

*REBUTTAL Owner of company: Jazz audio service is awesome

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Be fore warned if you choose to go here. Mike the "manager" is great over the phone. I called an hour before I went in and the price changed within the hour. I have dual headrest DVD players "installed". This disgusting place took advantage of me because I was there with my 2 small children. He quoted me one price. WHen I got there with my own equipment the price jumped $100. He said it was because they were the "big" ones and claimed I never told him. Interesting because he actually got me a price several days before on the identical equipment. 

The installation was appalling. When the car was done I was loading my children into their car seats and asked if they could show me how to work it. What a joke!!! The installer (a man with no teeth that looked like he was picked up on the corner) had no idea other than to turn it on. The units were supposed to play individual movies or the same. They did not hook up the wire to allow my children to see the same movie. When I asked for mike he actually had the audacity to tell me "you didn't tell me you wanted them to work that way" Are you kidding!!!!!!! Of course I did. Either way why should I have to tell him that! He is the so called professional. He told me to come back another time after being there 3 hours already. When I got home I inspected the car further only to find huge clump of wires on the floor toward the back of the drivers seat. They was also a wire on the floor going from the drivers seat to the passenger seat. When I called about the wires within an hour of returning home I Mike said"well if you wanted the wires hidden, I would have had to cut the carpet. Did you want me to do that?" My answer was yes I wanted them installed! Interesting that the carpets never needed to be cut. He just did a bad job. (I have pictures to prove this terrible work) 

The amazing thing is when my husband got home from work. my son (6 years old) proceeded to tell him that the man at the dvd store yelled at mommy. Nice right. Note that i am not a pushover and had my boys not been there he would have heard a lot more. This place is a disgusting business that preys on women being nieve or so they think. I kept telling Mike that I am not who he thinks I am. I am a highly educated woman who will not be taken advantage of. I have pictures to prove this horrible installation and would be happy to send them to anyone that wants to see them. This place should not be allowed to be in business. I believe that if my husband had taken the car in it would have been done correctly. In addition, If I had bought the dvd player from him he would have done it right. I took the car to another place and they fixed the issues in under 30 min. Can you believe it was just one wire that should have been connected? They could have hooked them up and hid the wires. I believe that "Mike" told the installer with 30 years experience (yeah right) to do a fast job. It could have and should have been done right without any issues. I would never go back and will shout from the rooftops to anyone that will listen that this place sucks!!! If you choose to go there do so at your own risk. Lesson learned for me.

This report was posted on Ripoff Report on 01/12/2012 07:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jazz-Audio/Selden-New-York-11784/Jazz-Audio-Terrible-Experience-Terrible-Work-Selden-New-York-821571. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

2.5 years later

AUTHOR: - ()

i find it shocking that jazz audio took 2.5 years to file a rebuttal to my complaint. The lack of customer service is astounding, so much so that they did not care about my complaint for over 2.5 years. Interestingly enough I do not even own the above vehicle any longer. I am unsure how a company like this could remain in business for 25 years as stated above.   They have an obvious lack of respect for women as it is disrespectful to refer to me as a "girl".  I am a 41 year old highly educated woman, far from a "mean girl". Just a woman who was ripped off by a smug, arrogant, man who though he could get one over on me. 

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#2 REBUTTAL Owner of company

Jazz audio service is awesome

AUTHOR: Jazz audio - (USA)

these girl is making that whole story up her stuff I might add it  was all her own equipment and we  spent time trying to help her she was a mean person that's all I've been iAround for 25 years I must be doing something right

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