Jc Penny Salon- Jc-penney no talent stylist-- no customer service Cedar Hill Texas

I'am so disgusted with jcpenney salon, services in cedar hill, tx. I had an 5:30p appt on 04/24/09-- for a relaxer,& cut. Ok I get there on time, the receptionist(morgan-- I believe that is her name).. tells me to take a seat and lashawn, my stylist will be with me in a second. Well by this time it is 6:10--lashawn comes out with her folder in hand, and my information, and asked what I needed. I explained a cut..relaxer. lashawn immediately says well i cant do a cut. Now im confused like ok--why did the receptionist set the appt with you, she said you were good at cutting hair. Lashawn then states, well ok-- let me get another girl to do your hair.. Her name is rose, you can wait here she will be right with you. NOw its 7p-- rose never came back out-- to assist me. Another lady named karen comes back @7:30p-to explain to me she is going to cut my hair and relax me.I get to the back, she is doing a walk in-- and another lady under the dryer.. Now im confused because I had an appt--that was @5:30p-- Its now 7:30p-- I havent had my relaxer and lashawn, nor rose wanted to do my hair--Rose didnt even try to assist me, she just left me out in the front. Ok-- now karen is supposedly calling herself doing my hair. My cut is nothing like i showed her, I had to guide her on how to cut the back-- she didnt curl my hair-- It was extra dry when i left out. I didnt leave the salon to 10p-- I was so frustrated i just left-- She couldnt and didnt know how to do my hair-- she was just money hungry-- She(karen) kept saying im trying to make that money..

Then to top if off while im in the chair-- (Morgan) the non-friendly receptionist who over charged me and didnt care because it was friday night and she was ready to go out and kick it, and close her books. I have been calling since saturday morning to talk to a manager. NObody returns your calls-- I finally called the store manager Alan Mendoza-- no repsonse yet.. LADIES please dont go to this salon-- these ladies dont know what they are doing-- I went home and fixed my hair-- myself-- -- OOh i was charged $112.00 dollars.. When i called I was told that the relaxer was 60+ my cut would be 22dollars. HAH-- NOT, now does that sound right too you. Plus I had an appt @5:30p-- and didnt get in the chair--where my hair got screwed up until 9p- WHAT IN THE WORLD.. PLEASE I TELL YOU AGAIN-- DONT ATTEND JCPENNY SALON IN CEDAR HILL, TX-- RIP--OFFS AND NOT FRIENDLY...

Tamra
dallas, Texas
U.S.A.