• Report: #405027

Complaint Review: JcPenney

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  • Submitted: Fri, December 26, 2008
  • Updated: Mon, January 05, 2009

  • Reported By:Newark New Jersey
www.jcpenney.com Internet U.S.A.

JcPenney Fun Family Rewards Plano Texas

*UPDATE Employee: Consumer Affairs Manager

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The family fun rewards program is very misleading. When you place your order on the JCpenney web page there is information about the jcpenney rewards program and the add says you can earn 10 dollars by signing up and that the membership is free.

When you complete your order you are offered "Would you like to earn $10 toward this purchase" click yes and it asks if you would like to sign up. click yes and your confirmation explains that you have a free 30 days then the fee is $9.95 per month. (I think that's the right amount)

In any case I now know something isn't right. Your order page redirects you - not the the jcpenney rewards information - but to the fun family rewards program which is different and does cost a monthly fee.


I called the corporate office to complain, my jcpenney credit card (they couldn't help me), the company who offers the program (stonebridge something or other) - they were closed for the holiday, So I emailed them to cancel the account. I am waiting for a response.

Everyone should call CORPORATE HEADQUARTERS AND SPEAK TO CONSUMER AFFAIRS 972-431-1000 Let them know what you think of their deceptive program.

Newark, New Jersey

This report was posted on Ripoff Report on 12/26/2008 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/JcPenney/internet/JcPenney-Fun-Family-Rewards-Plano-Texas-405027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Consumer Affairs Manager

AUTHOR: Melissa - (U.S.A.)

At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
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