.....' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ripoff Report VerifiedJ
eff Adams and affiliated companies approached Ripoff Report with the intent of wanting to resolve any customer service issues and address the fake reports posted on Ripoff Report by competitors. In fact, Ripoff Report has already tried to contact the authors of the reports. They dont exist. Ripoff Report verified this.. Ripoff Report emailed those that filed a complaint and no one responded to our emails. As a part of the Corporate Advocacy Program, the member business agrees to allow Ripoff Report to contact anyone that filed a report so the member business can make things right with the consumer. The member business agrees to be quick and fair and to err on the side of the customer..
Jeff Adams and affiliated companies have joined the Corporate Advocacy Program because they want assurance that they will always have the opportunity to resolve any and all customer issues. They never want their clients and students to feel like they werent taken care off. This way, Jeff continues to grow his business with the honor and integrity his clients and students depend on him for. He realizes his business is only as good as his name...
Jeff stated to Ripoff Report .. his name is only as good as his client's happiness with his products and services.
Now, is Jeff Adams goal of 100% satisfaction unrealistic? Especially since much of his client's success depends on how closely they follow Jeff's instructions, implement his advice and are honest in their investing deals. WHY JEFF ADAMS IS BETTER THAN THEIR COMPETITORS
Jeff Adams is an active real estate investor that teaches real world strategies that work in today's market, not outdated strategies that worked in 1983. He is committed to helping his students reach their investing goals thru education and proven systems.
"Dont ever tell me something can't be done," says Adams. "That just makes the challenge more fun." Which explains why he goes far beyond the call of duty, when it comes to making sure his clients and students are taken care of. Here at Ripoff Report, we can only applaud his efforts. Jeff Adams is a very successful entrepreneur, real estate investor and success coach in the US & in Canada. PERSONAL STATEMENT FROM JEFF ADAMS
Hi, Im Jeff, and Id like to thank you for reading my review. Its a dangerous time for consumers. There are many hidden ways to be tricked. So Im glad youve taken the time to do your due diligence, and put me to the test. Youll be glad to know Ripoff Report inspected my business in great detail, and gave me their endorsement. Please know my success for nearly two decades is dependent on your 100% satisfaction. And I remain committed to that goal." Jeff Adams & Affiliated Companies CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS.
Jeff is always looking at ways to improve his business and its effectiveness for helping clients and students. Weve found he is constantly updating his programs, and forming strategic alliances to bring the latest real estate investing technologies to his students and clients.
By joining Ripoff Report Corporate Advocacy program, Jeff states hes showing a commitment to resolve any dispute through arbitration that may arise between him and a client... even though, as we already admitted, we are on the side of the consumer.
Ripoff Report also notes that Jeff Adams is always in touch with his office. He travels often to speaking engagements, skill-building conferences, and real estate mega-deals. Yet he still keeps on top of his daily operations.
But if you truly want to see how his star shines, go to his sites www.JeffAdams.com , and www.JeffAdamsCoaching.com . You can see first-hand his commitment to his students and clients, by the many testimonials hes had.WHAT TO LOOK OUT FOR IN THIS INDUSTRY
Jeff tells Ripoff Report there are many start-up companies that are here today and gone tomorrow. This is not the case with Jeff Adams or his affiliated companies. He has been business for many years and is a name you can trust. Jeff Adams has successful students all across the United States and Canada. Verified Safe Business. On Site Business Verification Report
Rip off Report Verified
part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program
..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..Date of Observations
: 8/17/2012Time of Observation
Location of Observations
: 5405 Arrow Highway, Suite 104, Montclaire, CA, 91763
JeffAdams.com works to train, educate, and provide value to their customers. Their business model works in giving out free information, and they hold weekly conferences and webinars. Jeff Adams is a national speaker and speaks at conferences across the country. They advertise on the internet for conferences and educate participants, then offer different educational courses and coaching programs, to help individuals take their business to the next level. The company caters to real estate agents but mainly to real estate investors. JeffAdams.com is set apart because the owner (Jeff Adams) has been a real estate investor for over 16 years and the company has been in business for 8 years. They actively buy and sell real estate, therefore, they know the real estate market is ever changing and show their customers whats working in todays market. Furthermore, they state they have excellent customer service.
The content at the seminars is on real estate investments topics, such as, how to buy and sell real estate, how to protect your assets, how to buy and sell foreclosures, and how to buy and sell tax claims. The credentials of the instructors vary at the seminars. Many instructors have real estate licenses and some are real estate brokers, but all have been trained by Jeff Adams and are actively buying real estate. Prior to the seminar they guarantee participants that they can come to the first day of the seminar and if they are not satisfied they can receive their money back.
If after the first day of the seminar, a participant is unhappy then they will be given a refund. If the individual purchases something from the JeffAdams.com seminar they are given a three day money back guarantee, which is federal law. The reason for this policy is because many people buy products and services, take them home, copy them and then request a refund. Currently they are averaging 8 to 10% return rate which is standard in this industry. After seminar has ended JeffAdams.com has a follow up program where their advisors contact the participants to ask if they have and questions or concerns.
Another service JeffAdams.com provides is a mentor program where an individual receives training on a bi-weekly basis. All mentors are personally trained by Jeff Adams, active investors and they are up to date on current trends in the marketplace. In addition to the mentor, participants in this program have access to coaching calls, funding assistance for their deals, home study systems, and software management programs. Furthermore, they receive a three day training with Jeff Adams and other coaches in the field to learn how to analyze properties, bid on properties and complete necessary paperwork to become successful real estate investors.
At JeffAdams.com they make sure to provide a "satisfaction guaranteed" product by making sure all customer questions get answered and problems resolved. The typical turnaround time for working with customers is 24 to 48 hours which helps to ensure best customer service possible. The customer service department is constantly checking emails, voicemails, and getting back to individuals within designated time frame. When the company receives a complaint customer service records the customer's name and keeps in touch with them through email and phone calls until problem is resolved. Recently, the customer service department implemented changes to "do whatever it takes" by making sure issues that arise stay assigned to customer service representatives until it is fully resolved. The company had experienced lengthy waits in call back times with their customers. Customer service will try to get in contact with individuals, but they have found they are not as responsive. To deal with this, they continue to follow up until issues are resolved and the client is satisfied.
In an effort to respond to Ripoff Report to improve customer service, individuals who purchase the mentor program have direct access to Jeff Adams through phone and email in addition to their own mentor. The company has worked to internally improve processes since they have been a part of the Customer Advocacy and Satisfaction Program. JeffAdams.com has made an effort to increase response time and improve communications with all inquiries that come to their office to provide better customer service.
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Jeff Adams and affiliated companies will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Jeff Adams and affiliated companies, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Jeff Adams directly at 281-379-5800, and ask for Ashleigh Lucas, VPO.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Jeff Adams and affiliated companies or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Jeff Adams and affiliated companies.
Here's why.Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Jeff Adams and affiliated companies Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.