• Report: #3652

Complaint Review: Jenn Air Maytag Customer Service

  • Submitted: Sun, October 22, 2000
  • Updated: Thu, September 26, 2002

  • Reported By:
Jenn Air Maytag Customer Service
Http://www.maytag.com Nationwide U.S.A.

Jenn Air instructs techs not to report recall defect to owners

*Consumer Suggestion: Not taken off of the market

*Consumer Suggestion: Now you know why Maytag bought Amana.

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Jenn Air side by side fridge luxury model JCD2289AES reversion 10 has a known defect. The icemaker an water turn on randomly ....when noone is pushing the ice or water button causing your floor to fill with water or ice. After the machine randomly spouts ice/water it freezes up and no ice or water is dispenced when the owner wants it. Miracuously it eventually starts back up and may run normally for a while. (where as ice/water are only dispenced when the owner pushes the respective button)

Jenn Air will replace the ice maker, bin and electronic panel free of charge if the customer calls in a complaint to Jenn Air. If a customer calls a tech the tech is to fix the problems and charge the customer. Our Tech fixed the problems one at a time charging us for parts and labor each time...when we switched to another tech. (who was honest) We found out that the problem we were having was a common problem with a fix only for those angry enough (at their tech and/or fridge) to call Jenn Air direct and demand action.

When we called they sent out a fix kit. It turned out to be the wrong one for our model and burnt out the touch pad electronics. The ice bin was so large it would not fit in the freezer. Jenn Air insisted it had sent out the correct kit and said only 1 free kit per customer (owning their faulty fridge). After many phone callsand much frustration Jenn Air agreed to cover the cost of another kit, the burnt out electronics and also the service techs fee.

We have not nor has our new service tech received the promised parts. Our fridge cost over $2000. We paid extra for the features. Presently when we want ice we dig in the bin with our hands or buy a bag, we get out water in the sink and our electronic panel is a decorative feature on our non functioning unit. Jenn Air will not deal with us by mail and each phone conversation bings a tele helper who knows nothing of our problem and gives us another story. A search of Jenn Airs site shows that the model of fridge we purchased 2 years ago is no longer on the market. (so they did recall it from their sales floor!)


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This report was posted on Ripoff Report on 10/22/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jenn-Air-Maytag-Customer-Service/nationwide/Jenn-Air-instructs-techs-not-to-report-recall-defect-to-owners-3652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Not taken off of the market

AUTHOR: Ken - ()

Models of appliances change from year to year...nothing made THAT long ago would still be around, no one has carried that particular model since then.



Contact maytag directly and they will be able to help you, also press the issue, make it routine to call a specific manager there at a specific time each day until the problem is fixed...When I worked retail I hated those calls and thats what will get you stuff done
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#2 Consumer Suggestion

Now you know why Maytag bought Amana.

AUTHOR: robert - ()

The problem you are describing was quit common on Galesburg, Il (read Admiral) built refrigerators. The problem in my humble opinion was that the engineers apearently "broke" the nuetral side of the circuit not the hot side and when moisture hit the circuit board or the water valve solenoid malfunctioned.....



I know many a floor that was ruined by this designed. I know many that have had the same thing happen time and again, even on exchanged units. I have heard of a few that had new floors install courtesy of Maytag. Six Sigma aside, the answer was to purchase a company that makes good refrigerators.



Amana didn't make their own dishwashers (GE did), and their washers and dryers were Speed Queen designed units, ranges had their share of problems (gas ignitors issues), but the built in my opinion a better refrigerator than Admiral did.
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