- Report: #3652
Report - Rebuttal - Arbitrate
Complaint Review: Jenn Air Maytag Customer Service
Jenn Air Maytag Customer ServiceHttp://www.maytag.com Nationwide U.S.A.
Jenn Air instructs techs not to report recall defect to owners
*Consumer Suggestion: Not taken off of the market
*Consumer Suggestion: Now you know why Maytag bought Amana.
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Jenn Air will replace the ice maker, bin and electronic panel free of charge if the customer calls in a complaint to Jenn Air. If a customer calls a tech the tech is to fix the problems and charge the customer. Our Tech fixed the problems one at a time charging us for parts and labor each time...when we switched to another tech. (who was honest) We found out that the problem we were having was a common problem with a fix only for those angry enough (at their tech and/or fridge) to call Jenn Air direct and demand action.
When we called they sent out a fix kit. It turned out to be the wrong one for our model and burnt out the touch pad electronics. The ice bin was so large it would not fit in the freezer. Jenn Air insisted it had sent out the correct kit and said only 1 free kit per customer (owning their faulty fridge). After many phone callsand much frustration Jenn Air agreed to cover the cost of another kit, the burnt out electronics and also the service techs fee.
We have not nor has our new service tech received the promised parts. Our fridge cost over $2000. We paid extra for the features. Presently when we want ice we dig in the bin with our hands or buy a bag, we get out water in the sink and our electronic panel is a decorative feature on our non functioning unit. Jenn Air will not deal with us by mail and each phone conversation bings a tele helper who knows nothing of our problem and gives us another story. A search of Jenn Airs site shows that the model of fridge we purchased 2 years ago is no longer on the market. (so they did recall it from their sales floor!)
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This report was posted on Ripoff Report on 10/22/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jenn-Air-Maytag-Customer-Service/nationwide/Jenn-Air-instructs-techs-not-to-report-recall-defect-to-owners-3652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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