- Report: #208708
Report - Rebuttal - Arbitrate
Complaint Review: Jenn-Air - Whirlpool
Jenn-Air - Whirlpool2000 North M-63 Benton Harbor, Michigan U.S.A.
Jenn-Air - Whirlpool ripoff Does not stand behind warranty of new high-end appliance Benton Harbor Michigan
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After a few months of use, the oven light would go on by itself. We'd come home from work to find it on, and I'd turn it off only to find it would come on again by itself. I assumed it was because the door didn't seem to close all the way.
Another repairman came and wrote on the work order to "replace hinges." For some reason, he crossed that out and instead installed a new light switch. Problem continued.
The warranty ran out and the thing never got fixed properly. Jenn-Air tells me there is a "repair kit" for the thing and that I can buy one from them and pay someone to come and install it. They acknowledged there was a problem with that model's doors.
I've since called another repair place, and the service charge and part and labor will be nearly what I paid for the oven!!! Don't buy these products, and whatever you do if you do buy them, BE INSISTENT THAT YOUR REPAIR IS DONE CORRECTLY AND QUICKLY. Even if you are morally correct in thinking that they should have fixed it the first time, that doesn't help in the end if you end up paying for the expensive repair yourself.
Arlington Heights, Illinois
This report was posted on Ripoff Report on 08/30/2006 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jenn-Air-Whirlpool/Benton-Harbor-Michigan-49022/Jenn-Air-Whirlpool-ripoff-Does-not-stand-behind-warranty-of-new-high-end-appliance-Bento-208708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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