- Report: #29757
Report - Rebuttal - Arbitrate
Complaint Review: Jennifer Convertibles
Jennifer Convertibles12210 W 95th Street Lenexa, Kansas U.S.A.
Jennifer Convertibles ripped off by defective sofa and NO "worry free guarantee!" ripped off and scammed Lenexa Kansas
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Sofa in my home May 2002. Found first defect two weeks later and second defect the following week. The fabric was thin and the seams were barely sewn together. The seams completely separated exposing cheap pieces of foam. I notified the general manager of problems.
It took 23 days for someone to come and look at the defects. I told the company the sofa was defective and I wanted something different. Nothing else was available in that price range. I was then advised my sofa had been DISCONTINUED DUE TO DEFECTS.
I was expected to pay $200.00 for the "replacement model" in order to get a different grade fabric. DENIED A REFUND after numerous trips to store over a 3 1/2 month period. Still no resolution and I am now aware of a class action lawsuit against the company in New Jersey for similar complaints.
In addition, the DISCONTINUED AND DEFECTIVE sofa is still currently advertised in store ads and on the Internet at $499.99. The model name is JEAN and the fabric is PACIFIC HEATHER. BEWARE!!!
This report was posted on Ripoff Report on 09/11/2002 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jennifer-Convertibles/Lenexa-Kansas-66215/Jennifer-Convertibles-ripped-off-by-defective-sofa-and-NO-worry-free-guarantee-ripped-o-29757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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