• Report: #29757

Complaint Review: Jennifer Convertibles

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  • Submitted: Wed, September 11, 2002
  • Updated: Thu, November 28, 2002

  • Reported By:lenexa ks
Jennifer Convertibles
12210 W 95th Street Lenexa, Kansas U.S.A.

Jennifer Convertibles ripped off by defective sofa and NO "worry free guarantee!" ripped off and scammed Lenexa Kansas

*UPDATE Employee: What? a wonderful company

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Purchased a new dual reclining sofa in March 2002. Promised delivery within 1-2 weeks, which became 6 weeks. I was told special price was due to overstock of particular color, NOT GRADE OF FABRIC.

Sofa in my home May 2002. Found first defect two weeks later and second defect the following week. The fabric was thin and the seams were barely sewn together. The seams completely separated exposing cheap pieces of foam. I notified the general manager of problems.

It took 23 days for someone to come and look at the defects. I told the company the sofa was defective and I wanted something different. Nothing else was available in that price range. I was then advised my sofa had been DISCONTINUED DUE TO DEFECTS.

I was expected to pay $200.00 for the "replacement model" in order to get a different grade fabric. DENIED A REFUND after numerous trips to store over a 3 1/2 month period. Still no resolution and I am now aware of a class action lawsuit against the company in New Jersey for similar complaints.

In addition, the DISCONTINUED AND DEFECTIVE sofa is still currently advertised in store ads and on the Internet at $499.99. The model name is JEAN and the fabric is PACIFIC HEATHER. BEWARE!!!

Shannon
Lenexa, Kansas

This report was posted on Ripoff Report on 09/11/2002 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jennifer-Convertibles/Lenexa-Kansas-66215/Jennifer-Convertibles-ripped-off-by-defective-sofa-and-NO-worry-free-guarantee-ripped-o-29757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

What? a wonderful company

AUTHOR: Tonya - ()

I work at Jennifer and it is a wonderful

company.i have bought several pieces there myself

along with the worry-free guarantee. this

situation however,has nothing to do with the

guarantee.you have a defect that is fully

refundable.call corporate at 800-371-6111.you

should receive your refund in 10-30 business

days.I sell the jean all the time and only had

trouble with the old model.try not to be so angry

because the salesperson is not trying to "get"

you. that is just a $9.99 commision sale!! but

for you it is 499.99.jennifer would much rather

deal with your complaint. The policy is one whole

year from receiving,if ther's is any defects,it

is full replacable.
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